My recent purchase of a C-Max Energi at Fairway Ford was what car-buying should be like for everyone. Trina M., the dealership's fleet manager, responded to my e-mail inquiry with a firm price (she wrote the numbers on a copy of the window sticker to show the savings and scanned and e-mailed the document to me); she informed me of several rebates we qualified for and in a subsequent email even gave me a way-above-market minimum trade-in value for the car we were replacing. When we visited the lot Trina handed us the keys to a C-Max Energi and told us to take it out for an hour or so. When we got back she gave me a new trade-in value for my '09 Subaru - about $3,000 more than I'd expected. A day later I called to say we'd do the deal. It took exactly 17 minutes (I timed it) to fill out the paperwork and Trina's partner, Geri, gave us a 30-minute rundown of the My- Touch and Sync systems etc. Then we were done. totally painless, all honest and above-board, no last-minute changes or substitutions and never, ever any pressure. No one even suggested I needed a security system, undercoating or mudflaps! (Trina and Geri run their own F&I department in fleet). I don't know if every deal at Fairway goes down this smoothly, but working with Trina was definitely the easiest, most shopper-friendly car-buying experience I've ever had.
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