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Fairway Ford Sales Reviews

  • 1350 E Yorba Linda Blvd
  • Placentia, CA 92870 (map)
  • (888) 929-7073
  • Chat with Dealer
Sales Rating:

Best Car-Buying Experience Ever!

Written by jodell on 04/17/14 10:17:48 AM PDT
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes

My recent purchase of a C-Max Energi at Fairway Ford was what car-buying should be like for everyone. Trina M., the dealership's fleet manager, responded to my e-mail inquiry with a firm price (she wrote the numbers on a copy of the window sticker to show the savings and scanned and e-mailed the document to me); she informed me of several rebates we qualified for and in a subsequent email even gave me a way-above-market minimum trade-in value for the car we were replacing. When we visited the lot Trina handed us the keys to a C-Max Energi and told us to take it out for an hour or so. When we got back she gave me a new trade-in value for my '09 Subaru - about $3,000 more than I'd expected. A day later I called to say we'd do the deal. It took exactly 17 minutes (I timed it) to fill out the paperwork and Trina's partner, Geri, gave us a 30-minute rundown of the My- Touch and Sync systems etc. Then we were done. totally painless, all honest and above-board, no last-minute changes or substitutions and never, ever any pressure. No one even suggested I needed a security system, undercoating or mudflaps! (Trina and Geri run their own F&I department in fleet). I don't know if every deal at Fairway goes down this smoothly, but working with Trina was definitely the easiest, most shopper-friendly car-buying experience I've ever had.


Dealership Experience

How quickly did the dealer respond to your email inquiries? Not applicable While you were at the dealership, did you feel the dealership used your time well throughout the purchase process? Not applicable Did the dealer honor all commitments made? Yes

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