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Henry Curtis Ford Sales Reviews

  • 1120 Auto Center Dr
  • Petaluma, CA 94952 (map)
  • Chat with Dealer
Sales Rating:

Not Reccomended

Written by mapodaca on 04/14/10 12:00:00 AM PDT
Recommend this dealer? No Purchased a vehicle from this dealer? No

We went to this dealership in March of 2010 to look for a truck. We were approached by a sales person who asked us what we were looking for. We gave him a pretty specific description and he searched the database. We found a truck that we absolutely loved and we decided to purchase it. This truck was on another used lot down the street and not on the ford lot. We began to work with the #'s of the truck and we spent approx. 3 hours going back and forth on the price and the financing. After about 3 hours the manager came and told us that unfortunately the Credit Union that we wanted to submit our loan with wasn't open and we would have to wait till the next day to get an answer. 2 days later we finally got a call that the loan was approved and we could then go in and sign our paperwork. We took in additional documents that were requested and signed the paperwork. When we got there to sign the paperwork we found out that our loan was not through the Credit Union but was with another finance company. After the purchase we received 10 letters from 10 different banks that all of them had also run our credit. We were also told that there was a manufacturer warranty on the truck good till 70k miles. We found out later from the manufacturer that there was no warranty on the truck and the original warranty was only good for the first owner. For the next five days we received calls from various finance people at the dealership asking for copies of the documents that we had already taken in and that they already had copies of. They told us if we didn't bring the copies again we would have to take the truck back. We finally spoke to the manager out of frustration and he settled it and said the people calling didn't know what they were talking about. At the time we took delivery there was no spare tire on the truck but we were assured that we would receive a spare in the next few days. The sales person called us everyday asking for the tire size. We called him back and told him the tire size. We went to go pick up the spare tire a week later and it was supposed to be a 20inch rim and they put a 17 inch spare on the truck. They put the blame on someone else and they had to order another tire and we had to go back again. Then they couldn't figure out how to mount the spare. It is now a month and a half later and we still have not received the registration because as we found out yesterday, they have not submitted the registration forms and they want more money from us because they underestimated the registration fees by $400. We have had nothing but problems and headaches since we purchased from this dealership and we would never go there again and we hope none of our friends ever go there.


Dealership Experience

How quickly did the dealer respond to your email inquiries? Not available While you were at the dealership, did you feel the dealership used your time well throughout the purchase process? Not available Did the dealer honor all commitments made? Not available

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