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Hansel Toyota Scion Sales Reviews

  • 1125 Auto Center Dr
  • Petaluma, CA 94952 (map)
  • Chat with Dealer
Sales Rating:

"Bait-and-Switch-R-Us"

Written by disappointed18 on 05/31/09 12:00:00 AM PDT
Recommend this dealer? No Purchased a vehicle from this dealer? No

Although everyone I spoke with was very friendly, this was the most run-around Internet purchase I've ever experienced. The Internet person said they had 2 cars with the model and package I wanted, told me the colors, everything. We agreed on a price, and they said we were pre-approved for financing. When I came to sign papers, it was like a brand new day. I was passed to someone new. The cars were not on the lot. The colors were not available. And it turns out the price the Internet person quoted me was the one if I DIDN'T do financing. Then they went through a series of "We can't do X but we can do Y". Eventually we agreed on an alternative vehicle, with specific color, package, etc. And, of course, a new price. I left my deposit and was told to come back the next day in the afternoon as he was going to spend the morning seeing if he could get the car to the lot that day. (The "if" sounded like it was about the timing of when the car could get there.) When I called about noon, "Well, we can't find a car with that package." What?!?!?! When I'd left we had agreed on a very specific car. I went in anyway. Within an hour then they said they found one that was far away. Not a problem to me. I'm not in a rush. Then low and behold, "It's actually being taken for a test drive as we speak." Then a half hour later, "Oh, it's been purchased, but we can get you this other one" (higher package, different color...you know the drill). In all, I would say we went through 5 alternative offerings. Finally, after a total of 7 hours spent on this project, I walked. It was too disgusting. I've bought cars on the Internet before in Oregon and it was simple and easy, no haggling. This was ridiculous and not at all the Internet experience one expects. I wish I had read this review website first, before going in. I agree, these folks are the same [violative content deleted]. Very nice people. But not what they appear. Don't go unless you're willing to play the bait-and-switch routine.


Dealership Experience

How quickly did the dealer respond to your email inquiries? Not available While you were at the dealership, did you feel the dealership used your time well throughout the purchase process? Not available Did the dealer honor all commitments made? Not available

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