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Volvo Palo Alto Sales Reviews

  • 4190 El Camino Real
  • Palo Alto, CA 94306 (map)
  • (650) 227-4870
  • Chat with Dealer
Sales Rating:

Efficient Internet sales, find your own financing.

Written by okra2 on 07/23/08 12:00:00 AM PDT
Recommend this dealer? No Purchased a vehicle from this dealer? Yes

I purchased a 2006 S40 from Carlsen. The Internet salesperson was very good about responding to e-mail (I am not sure whether he still works at Carlsen), but the salesperson told me a few things that I later found to be untrue about the vehicle (a few things about engine performance and emissions). The price quotation given to me over the Internet was honored. The finance manager was not very pushy when it came to selling extended warranties and other optional services/protections. Based on my experience with the financing department, I would recommend seeking alternative lenders than the banks that work with Carlsen (the APR was much higher from Carlsen, and the finance manager told me that I could not get a good rate because "I put too much money down"). Be sure to do your homework before buying!


Dealership Experience

How quickly did the dealer respond to your email inquiries? Not available While you were at the dealership, did you feel the dealership used your time well throughout the purchase process? Not available Did the dealer honor all commitments made? Not available

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