all i can say is this place is horrible! i first got a sales associate to show me a toyota fj cruiser. he was nice and informative. We went inside and started talking about the model and he said he will be right back. Next think is that a manager named "andre" shows up. We talk price and we did not come to an agreement. I told him i had shopped around and was informed of the number of available black fj cruisers in california. He said maybe i go to where i got a quote and turned around and walked away. Then he yelled "that's the ways you do it!" telling others sales folks that he surely handled us. I went up to him and asked him why was he being disrespectful. He turned out to be a persian guy and started cursing at me and my wife in Farsi. He told us to get lost!!!! We were in such sock. We could not believe this character. I told him that he needs to get lost himself and he told me in Farsi that he was going to beat me up!!!!!! At that point my wife and I left the dealership. She was in tears and could not believe that we where dealt with in such manner. Obviously they had a copy of my license and he had threatened me, so i went ahead and filed a complaint to the Palo Alto Police department. We will never ever go there. I really really hope they have internal cameras and they captured this. That roll will end him up in jail. We have filed with Better Business Bureau, the FTC and Toyota corporate.
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