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Anderson Honda Sales Reviews

  • 1766 Embarcadero Rd
  • Palo Alto, CA 94303 (map)
  • Chat with Dealer
Sales Rating:

Anderson Honda Accountants cheat

Written by rodin_hsu on 01/31/09 12:00:00 AM PST
Recommend this dealer? No Purchased a vehicle from this dealer? Yes

I bought a Honda Accord from Anderson Honda in Nov., 2008. I live in San Jose; there are several other Honda dealers locate closer to my place. The reason I went to Anderson Honda is that the sales man provided me with the lowest price than other dealers. Unlike other dealers who didn't report the lowest price at the first time, Anderson Honda's sales man provide the lowest price at the very beginning. However, after I make a deal with the sales man with a good price. The accountant started making me troubles. First, Honda declared in their AD publicly that they provide 1.9% APR car loan. The accountant claimed that this is my first time purchasing a new car; they could not provide me 1.9% APR (which is totally BS). Finally, I paid $5000 USD down payment to get the 1.9% APR car finance. Second, the accountant started pushing the sale of extended warranty to me. Moreover, they were trying to sale anti-theft device and other gadgets. Finally, I spent around $2,000 USD in addition to the original 'out of door' price that I negotiated. Third, after 1 month. I realized that the extended warranty they saled to me was too high. Fortunately, Honda Care allows a 60 days to cancel the contract with full refund. I went to Anderson Honda Dealer and talked to the accountant that I want to cancel the extended warranty and get my money refund. (which is $1,908 for 80,000 miles). The accountant threaten me that the interest will not refund. But I still decided to cancel the contract, and got the receipt. After another one month, I checked my Honda Finance account. The money was still not refunded. I called Honda Care. They told me that they did not receive any request from Anderson Honda dealer to cancel this contract. I was very outraged and felt cheated. Fortunately, I FAX my cancel request receipt to Honda Care, and they finally agree to refund my money. Forth, I don't know why. But I only get one car plate instead of two. So, I can only put one plate on the rear not at the front. Overall, it was a pretty bad experience to me to deal with Anderson Honda's accountants.


Dealership Experience

How quickly did the dealer respond to your email inquiries? Not available While you were at the dealership, did you feel the dealership used your time well throughout the purchase process? Not available Did the dealer honor all commitments made? Not available

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