Surprisingly Excellent ExperienceWritten by rkeen001 on 07/05/11 10:43:31 PM UTC Go back to Sales reviews
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes
I expected my first new car buying experience to be a nightmare, as it often is for most people, but I was consistently and continually surprised by the service I received from the VW of Oakland Sales staff, specifically Dave Parsons. After requesting an online quote, I was of course immediately barraged by a slew of emails from every VW dealer within fifty miles, but Dave at Oakland called me within an hour as well to schedule a test drive. Any questions I had regarding the model on their lot were answered via email almost immediately. Their GTI, while close to what I wanted, had the sunroof package included which was an extra $2,000 I had not been expecting to pay for. When I informed Dave that I had located the base model at another dealership further away and would be canceling my appointment with him, he had the exact the car driven up from the other dealership to his location with only a few hours notice. Appreciating that kind of effort, I agreed to come in and take a look at the car, but asked that he honor the deal promised to me by the other dealership, which was invoice price. He agreed to this prior to our meeting and honored it when I came in for a test drive. Immediately after arriving at the dealership, we took it out on the road with a full tank of gas, and Dave explained the various features. Later, while the paperwork was being taken care of at the finance office, we spent the spare time going over every detail of the car. They even gave me exactly what I asked for on my trade in vehicle without a fuss, which I was not expecting. We finished the entire process in less than three hours, which to my understanding, is pretty quick. Overall, I got what I wanted, at the fair price I asked for, quickly, without any haggling, all because they were willing to go the extra mile to bring my new car to me. Neither Dave nor the gentleman at the financing office were pushy, and I never felt like they were trying to slip anything by me the entire time. Should I decide to buy another VW in the future or have a friend that's in the market for one, you can bet I'll be thinking of VW of Oakland first. Thanks Dave.