Horrible Customer ServiceWritten by joeybarr on 05/06/12 10:27:54 PM PDT Go back to Sales reviews
Recommend this dealer? No Purchased a vehicle from this dealer? Yes
If you value customer service when purchasing a car, I would highly recommend NOT buying a car from Downtown Oakland Subaru. We recently purchased a Subaru Outback from them and are extremely unhappy with the customer service. We added 2 options to our base Outback- Bluetooth and the Media Hub. They installed the Media Hub but did not install the Bluetooth for phone calls. We did not realize this until after we had driven the car home (we did not receive a proper walk through on the car) and when we explained the situation, the salesman, Jan James, did not want to accept any responsibility. Instead, he said he would do us the favor and install it for a great price: $395 (it retails for $399 on the Subaru website). We told him that we had already purchased this option, but he said he gave us the Media Hub w/ Bluetooth streaming (which only allows music, not phone calls). After arguing back and forth we were told the manager would call us. We never heard from the manager and when we called the next day, we were told he would call us back in 5 minutes. Of course that never happened. Subaru makes a great car. And the Outback is pretty impressive. But there are many other places to buy a Subaru. Downtown Oakland Subaru does not have exceptional prices and if you are looking for any semblance of customer service, and not just an aggressive salesman, then you should look elsewhere. I will say that everyone else there, John in sales and Rylan in service, were very helpful. My family has owned 3 Subarus in the past, so clearly we like the cars. But, my wife and I will never shop at Downtown Oakland Subaru again and we hope you can learn from our frustrating experience.
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