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Galpin Ford Service Reviews

  • 15505 Roscoe Blvd
  • North Hills, CA 91343 (map)
  • (888) 504-6178
  • Chat with Dealer
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Service Rating Price UN MATCH Guarantee By 1ofakind on 03/12/14 09:09:46 PM PDT
Recommend this dealer? No

They claim to price match a tire that they represent. They were $45 more per tire to start, Did match the price, then said they could not get the tire unless I paid $25 more per tire for shipping.
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Dealer Response

We deeply apologize for your negative experience at Galpin Ford. Customer satisfaction is our top priority, and we try to keep our prices in line with the industry standard. We are sorry you felt that our prices were too high. We care about all our customers a... Read more

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Service Rating great team By bigwillie2 on 08/19/13 08:55:22 PM PDT
Recommend this dealer? Yes

Really great service. We had our Ford Edged Serviced here, and all staff members were wonderful. We especially loved dealing with Jim B. Our Kids were going crazy while waiting for the car and he did a small magic show for them. He was kind and really nice. He made my kids happy which left me happy....
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Dealer Response

Thanks so much for your kind review. I'm glad to hear that you were taken care of and that Jim was able to entertain your kids. I will gladly share your review with him. We look forward to seeing you in the future. Best wishes and thanks again!

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Service Rating Galpin Ford Service is Tops!!! By henryaldrich on 08/11/13 07:01:35 PM PDT
Recommend this dealer? Yes

I have purchased several cars from Galpin and have always been impressed with their service department. Took my car in for its 10,000 mile checkup and I must say the usual great service has improved even more complete with explanations, a new outdoor sitting area and pleasant staff. I highly recomme...
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Dealer Response

Thank you very much for your kind review. I'm glad to hear that your visit to Galpin went well and that you're enjoying our new patio area! We value your feedback and recommendations. We look forward to seeing you soon. Best wishes.

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Service Rating Lenom Law 2013 Explorer By herna535 on 07/31/13 09:32:26 AM PDT
Recommend this dealer? No

My wife Christina Sorgi and I put 15k down on a brand new 2013 loaded Explorer from Galpin and as it turns out- it is a lemon. Only no one is admitting it is a lemon. The car has serious transmission/ electrical defects and my wife has been put in danger with my 3 year old son in the car 3 times now...
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Dealer Response

We appreciate your feedback and we understand that this is an extremely frustrating experience for you. We will continue to communicate with you as we persevere in helping you solve your vehicle's problem. We truly apologize that this is occurring.

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Service Rating Life time Galpin fan By bichito on 07/23/13 02:31:14 PM PDT
Recommend this dealer? Yes

I own my third Ford, and all of them were purchased and serviced at Galpin Ford. I have nothing negative I can say about the people and the service I've received at Galpin. Very professional, and on the ball. One of the few businesses that where I find people that care about what they do, and KNOW w...
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Dealer Response

George, thanks so much for your updated feedback. I will be sure to share your additional comments with Jimmy. Thank you so much, best wishes.

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