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Newport Lexus Service Reviews

  • 3901 Macarthur Blvd
  • Newport Beach, CA 92660 (map)
  • (888) 791-2152
  • Chat with Dealer
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Service Rating Lexus LX 570 purchase By rjb12 on 09/14/13 12:03:20 PM PDT
Recommend this dealer? No

I bought this vehicle on July 30, 2013 and 5 weeks later it is still not fixed and 3 different times including towed on dollies back to dealer. 2 tire pressure warnings and then completely shut down no power couldn't even change the gear shift. Everything went out. Dangerous.
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Dealer Response

Thank you for taking the time to bring this to our attention. The satisfaction of our customers is our highest priority, and it is unacceptable that you were not completely pleased with your experience with our dealership. I invite you to contact me directly s... Read more

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Service Rating Great Service at Newport Lexus By kathleen27 on 08/08/12 12:42:34 PM PDT
Recommend this dealer? Yes

Angie Gooding is the best service rep! I always take my Lexus to Newport Lexus for great service. Angie makes sure that I have a loaner car if needed, the service is performed on time and they stand by their work. My car has over 100k miles on it now. It runs great and has been very reliable. -Kathl...
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Dealer Response

Thanks for setting aside the time to share your story with us. We're thrilled to hear that Angie provided you with great service! To keep up to date on the latest service coupons make sure you're following us on Twitter and that you like our Facebook fan page!... Read more

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Older Reviews (over 2 years old)

The following reviews are over two years old - their ratings are not used to calculate the dealer's current aggregated ratings.

Service Rating Newport Lexus Complaint - horrible service department & careless employees By hiep9257 on 07/15/09 12:00:00 AM PDT
Recommend this dealer? No

Unfortunately, this level of high customer service was not provided at the service department. When I purchased the car it was recommended by Newport Lexus, that I have the Xzilon treatment installed, to protect the showroom shine of my car. Since my car was black, I agreed. A week after I took de...
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Service Rating Too expensive By rennybosch on 05/17/08 12:00:00 AM PDT
Recommend this dealer? No

I took my '04 LS430 in for the 50,000 mile service. They said they also needed to replace front and back brake pads and machine the rotors. I reluctantly told them to do it. The bill was $1111. Later I checked with another Lexus dealer and they quoted me $850 for the same job. So Lexus Newport is ...
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