Fletcher Jones Motorcars Service Reviews Dealerships
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Fletcher Jones Motorcars Service Reviews

  • 3300 Jamboree Rd
  • Newport Beach, CA 92660 (map)
  • (888) 903-7186
  • Chat with Dealer

Service Reviews

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Service Rating Driveline Repair By FFDDAVE on 01/27/16 06:28:15 AM PST
Recommend this dealer? Yes

We had a vibration in the driveline of our 2006 C280. It took some time for them to diagnose the exact cause of the vibration but they were tenacious in respect to finding the problem. They allowed us to have a 2016 loaner car for the duration of the repair. Service advisor Dan Schmidt went out of h...
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Dealer Response

I am so happy to hear that Dan and our team were able to go the extra mile to find the issue and a resolution. We appreciate your taking the time to share with us. We look forward to serving you for all of your Mercedes-Benz needs. -Heather Lewis, Client Care ... Read more

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Service Rating Awesome By JustSomeOldGuy on 01/23/16 10:00:15 AM PST
Recommend this dealer? Yes

These guys are fantastic! The service is phenomenal. They beat Ritz Carlton at being Ritz Carlton. Thank you, Mary!
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Dealer Response

Thank you for sharing about your experience with us. It is always so wonderful to hear that Mary and our team could deliver exceptional service. As always, we are here to help. -Heather Lewis, Client Care Manager

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Service Rating Great Service By Socalmbzfamily on 12/30/15 07:57:49 AM PST
Recommend this dealer? Yes

We have been going to Richard Uhl for our mbz service for well over 10 years. He is phenomenal and very helpful!
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Dealer Response

Wow, 10 years?! That is fantastic. Thank you so much for taking the time to share with us. I am very pleased to hear that Richie has continued to provide phenomenal service for you. Please let us know if we can be of any further assistance, we are happy to hel... Read more

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Service Rating Always a satisfied customer! By CMWilson on 12/29/15 12:48:43 AM PST
Recommend this dealer? Yes

Once again, Fletcher Jones leaves me with a smile. This dealership never disappoints from buying a car to having collision work done, I know my car is in the best of hands. The entire team offers impeccable service and I will continue to be a lifelong customer.
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Dealer Response

It is always so great to hear that our team has been able to exceed expectations across departments. This is something we strive for throughout our dealership. Thank you for sharing with us and please do not hesitate to reach out if we can be of any further as... Read more

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Service Rating Randy is a rockstart By walshmf50 on 11/30/15 08:31:07 AM PST
Recommend this dealer? Yes

Na just kidding FJ staff are rockstars but Randy is honest and allways preforms the best
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Dealer Response

Thank you for sharing your feedback. I am so glad to hear that Randy was able to provide the best service and that we could earn your recommendations. If any questions should arise, we are here to help. -Heather Lewis, Client Care Manager

All Comments (1)
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