Fletcher Jones Motorcars Service Reviews
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Fletcher Jones Motorcars Service Reviews

  • 3300 Jamboree Rd
  • Newport Beach, CA 92660 (map)
  • (949) 718-3000
  • Chat with Dealer
  • Awarded in 2016

Service Reviews

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Service Rating my service person--Steve Bake is really great. By pactrends on 09/13/16 06:45:42 PM PDT
Recommend this dealer? Yes

Its been a pleasure every time we bring car ion to Fletch Jones service and meet Steve Bake and always a pleasure to deal and work through him, this time is also a good one, too. Paul Hsieh 9-13-2016
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Dealer Response

Thank you for your kind feedback. I am happy to hear that Steve continues to deliver pleasurable service when you visit. Our team is always available to assist you with all of your Mercedes-Benz needs. -Heather Lewis, Client Care Manager

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Service Rating My reason By ginger37 on 09/08/16 08:14:49 AM PDT
Recommend this dealer? Yes

My service advisor is Steve Bates. I would not think of going to anyone else. He is the reason I go to Fletcher Jones!
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Dealer Response

We are very fortunate to have Steve as part of our exceptional team of associates. Thank you for sharing your feedback with us. As always, we are here to help should you need us. -Heather Lewis, Client Care Manager

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Service Rating Always a great experience By Ryan_Allen_83 on 09/04/16 07:08:19 AM PDT
Recommend this dealer? Yes

Larry C is a great advisor. I live in Utah and will only bring my car to Larry and Fletcher Jones for any service. He's always been upfront with everything and never tries to cut corners. Thanks for everything.
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Dealer Response

Your high recommendations and loyalty to Larry and our team are truly flattering. Thank you for your great feedback. As always, we are here to help should you need us. -Heather Lewis, Client Care Manager

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Service Rating Great customer experience By oldguysrule1 on 09/03/16 02:51:17 PM PDT
Recommend this dealer? Yes

Every employee I encountered was professional, pleasant, and helpful. My Service Advisor kept me updated and well informed throughout the entire process. He listened to and acknowledged my concerns and provided feedback from the Service Tech. Most importantly I was very satisfied with the work pe...
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Dealer Response

It is so great to hear that our team was able to deliver professional, pleasant, and helpful service during your recent visit. Thank you for taking the time to share your feedback with us. We look forward to taking care of you and your Mercedes-Benz for years ... Read more

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Service Rating Love the FJ Service Experience By Lovemyml350 on 08/22/16 07:36:41 AM PDT
Recommend this dealer? Yes

Never thought I would say taking my car in for service was an enjoyable experience, until I started going to Fletcher Jones. It is thoroughly enjoyably. All employees are more than helpful.
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Dealer Response

Thank you for your great feedback. We understand that having your vehicle purchased is not always ideal, but that is why we go the extra mile to deliver such an exceptional experience when you visit us for any reason. Please feel free to contact us if we can a... Read more

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