Fletcher Jones Motorcars Service Reviews Dealerships
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Fletcher Jones Motorcars Service Reviews

  • 3300 Jamboree Rd
  • Newport Beach, CA 92660 (map)
  • (888) 903-7186
  • Chat with Dealer
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Service Reviews

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Service Rating Best Service Writer Stephanie . By hbsurfcity on 07/22/15 09:54:24 PM PDT
Recommend this dealer? Yes

Have a S63 that needed a D service, so all I ever have to do is to call Stephanie H. and she takes it from there. She has the technician do a thorough inspection and reports back to me in a timely fashion in order to clear the air. A quick discussion on priorities and cost get the ball rolling and t...
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Dealer Response

It is always so wonderful to hear that our team was able to provide exceptional service and that Stephanie was able to earn your stellar recommendations. Thank you for taking the time to share your feedback with us. If any questions should arise, please do not... Read more

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Service Rating Fletcher Jones - Great Service Center By benzowner15 on 06/05/15 09:27:46 AM PDT
Recommend this dealer? Yes

Have been using Fletcher Jones Newport Beach for all our service needs and they have always meet and exceed our expectations, great Lounge if you want to wait inside, have lunch, work or sunbathe outside. Great customer service, always a pleasure to do business with them.
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Dealer Response

Thank you for taking the time to leave your feedback. We are always happy to hear that we exceed expectations every time. We greatly appreciate your continued visits. Please feel free to reach out if we can be of any further assistance. Heather Lewis Clien... Read more

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Service Rating Always the best By kmccrack on 05/26/15 12:39:42 PM PDT
Recommend this dealer? Yes

most convenient service available. I parked my car at the FJ lot and notice one of my lights was broken. while travelling to the airport, I had them call my service manager, Derby, to see if the my warranty covered the work. While it did not cover it, Derby gave me an extremely reasonable quote wh...
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Dealer Response

Thank you for taking the time to share your feedback! I am happy to hear that you had a great experience and that Derby took an excellent care of you. If any questions arise or should you need future assistance, please don't hesitate to contact us. - Heather L... Read more

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Service Rating Excellent service By kcr3 on 05/21/15 07:23:00 AM PDT
Recommend this dealer? Yes

My service writer Dan Schmitt is excellent and I am always pleased. The people who work at FJ are amazing ! I drive up from south county for service
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Dealer Response

Thank you for your feedback! I'm so pleased to hear that you had an excellent experience working with Dan Schmitt. If you have any questions or need any additional assistance, please don't hesitate to contact us. - Heather Lewis, Client Care Manager

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Service Rating Brake Repair Service By SEMDBLTG0515 on 05/21/15 06:59:29 AM PDT
Recommend this dealer? Yes

Our Service Advisor, Ray, is always Fantastic. The Facility is clean and nice. The brake repairs have always been done properly. We truly appreciate the Mercedes Benz loaner through Enterprise at their location as well as the complimentary car wash. Unfortunately, FJ's Technicians are not always up ...
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Dealer Response

Thank you for taking the time to acknowledge your Service Advisor and to share your feedback. I am sorry to hear about the lack of attention to detail you have been presented with. Our technicians are highly trained and skilled to work on the Mercedes-Benz b... Read more

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