Winn Volkswagen Sales Reviews - 98481 Dealerships
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Winn Volkswagen Sales Reviews

  • 39695 Balentine Dr
  • Newark, CA 94560 (map)
  • (888) 538-5516
  • Chat with Dealer
Sales Rating:

I received promises that were never met

Written by mshonesty on 11/12/08 12:00:00 AM PST Go back to Sales reviews
Recommend this dealer? No Purchased a vehicle from this dealer? Yes

I received a quote from the internet manager and agreed to come see the car, after test driving it and sitting down to talk about a deal, he admits to me the price quote was for prior volkswagon owners only. During the email exchange I informed him that I had never even driven a volkswagon before so he should of been candid and let me know right there the correct quote for the car we were discussing. I ended up purchasing a used 2008 PASSAT as they did not accept my offer for the new PASSAT but he told me it was the exact same car. 1) I was given the wrong spare key, the correct one never showed up, this involved me driving back and forth to return the key and my having to fork over another $200.00 for a spare key that was promised with the car. 2) I traded in a car and that car had almost a full tank of gas, I was promised they would put gas in the car I just purchased when I returned. Never happened, the car given to me had barely a 1/4 tank. 3) The car mats were missing and I have never received any nor a offer of a discount to purchase some, this reverts back to the promise that the car I bought had the EXACT same items as the new car I thoughly examed. I was rushed through looking at the used car and promised it was the same. I had made notes of the few scratches on the car and was fine to overlook this. 4) I had to sit there for hours waiting to finish up the paperwork, they said it would be just a short time, ya right they were busy ripping off other patrons and lining them up. I recommend you shop at another dealship for a fair car purchase

Dealership Experience

How quickly did the dealer respond to your email inquiries? Not available While you were at the dealership, did you feel the dealership used your time well throughout the purchase process? Not available Did the dealer honor all commitments made? Not available

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