I received promises that were never metWritten by mshonesty on 11/12/08 12:00:00 AM PST Go back to Sales reviews
Recommend this dealer? No Purchased a vehicle from this dealer? Yes
I received a quote from the internet manager and agreed to come see the car, after test driving it and sitting down to talk about a deal, he admits to me the price quote was for prior volkswagon owners only. During the email exchange I informed him that I had never even driven a volkswagon before so he should of been candid and let me know right there the correct quote for the car we were discussing. I ended up purchasing a used 2008 PASSAT as they did not accept my offer for the new PASSAT but he told me it was the exact same car. 1) I was given the wrong spare key, the correct one never showed up, this involved me driving back and forth to return the key and my having to fork over another $200.00 for a spare key that was promised with the car. 2) I traded in a car and that car had almost a full tank of gas, I was promised they would put gas in the car I just purchased when I returned. Never happened, the car given to me had barely a 1/4 tank. 3) The car mats were missing and I have never received any nor a offer of a discount to purchase some, this reverts back to the promise that the car I bought had the EXACT same items as the new car I thoughly examed. I was rushed through looking at the used car and promised it was the same. I had made notes of the few scratches on the car and was fine to overlook this. 4) I had to sit there for hours waiting to finish up the paperwork, they said it would be just a short time, ya right they were busy ripping off other patrons and lining them up. I recommend you shop at another dealship for a fair car purchase
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