Fremont Mazda

by TomP on 05/12/2020

I have purchased 2 cars from Fremont Mazda and was delighted before, so I am not angry at them for not keeping their word in this instance. Still, after communicating back and forth with my sales associate on a formally documented written price quote prior to coming in to the dealership during COVID-19, the quote was not honored when my wife and I went in to pick up the car. I even sent the formal quote to the head of sales to confirm price before coming to the dealership, to make sure everything was lined up in advance since we are in COVID shelter in place. As soon as I completed all of the paperwork in person for the CX-5, another person from the sales leadership team came out and said they could not honor the price stated in their written quote but would sell the car for $1900 more than the quote. I think that is poorly done by the dealership who blamed a computer error that several people had experienced. If that was the case, they should have informed me in advance, particularly given our multiple instances of phone and email communication prior to the sale. Very disappointed since I had planned to buy two more cars from them when my two college seniors graduate next June. Yes, we have been a happy Mazda family. Rethinking Mazda and my dealership.

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by sathyar on 12/31/2015

This review is for the sales team and the General Manager at Fremont Mazda. They were the most unprofessional, rude and unethical sales team in the Bay Area. I would have given them zero stars I could have. We had an online quote for a Mazda CX5 by Yama from Fremont Mazda which was valid till 12/31/2015. We went to the dealership on the 12/30/2015 ready to make the purchase. We were being helped by Art. Art quoted higher than Yama's online price. We showed him the online quote from Yama. They then called in Yama. Yama checked his database and told us that the online price would be honored and I would be taken care by Art. But right after Yama left we were told that the price quote was a mistake on Fremont Mazda's end and they could not honor the price quoted by Yama. We talked to the Fremont Mazda General Manager regarding this issue and he stated that the online quote was a mistake on their end and will not be honored. In addition, he had a rude tone and was cutting off my wife when she was talking. The following were the exact words as used by him when asked why our online quote would not be honored "You cannot put a gun to my head and make me sell the car. What part of mistake don't you understand". Though Yama had a professional approach and mentioned that the price would be honored, the dealership telling me that the price would not be honored just a few minutes later showed complete unprofessionalism and false advertising. They would need to be taught on how to treat their customers and how to respect women.

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by daboys2007 on 09/15/2015

Well, where do I begin....the short version is that I would give this a ZERO (0) if this ratings system allowed for it. This is all still fresh in my mind as I just attempted to purchase a car from this unethical, [non-permissible content removed] dealership on 9/13 (Sunday). Without a doubt, I WOULD AVOID THIS DEALERSHIP LIKE THE PLAGUE!!! If you want to read the long version, here's the exact play by play: My story started with me researching dealers for a Used, Certified Mazda 5 between the years 2013-2014. I wanted to go through a Mazda dealership because: A) the certified warranty and B) I had a 2015 Acura MDX to trade-in. The ideal situation was to negotiate the price for a used car AND my trade-in before I set foot onto the dealership. Most dealerships realized that my car would be worthwhile for the trade because I only had it since August 2014 and only incurred 3K miles. Thus, multiple dealerships eagerly stated over the phone what they would give me for my trade-in as long as I was accurate in describing the car, such as no accidents, engine failures, clean title, mileage, etc. So on Saturday (9/12) about 11:30AM, I reached out to Fremont Mazda because they had a Certified 2014 Mazda 5 listed on their website. I clicked on their website to show interest and then of course got a bunch of automated emails from the dealership. At that point I exchanged info with a rep, Ehsan Meili, and then we actually talked on the phone. I explained my ideal scenario and then I provided all the details of my trade-in for him to "check with his manager". I clearly told him that the highest offer I received for my trade-in was $38,700. I made it known that I would not settle for anything less given how like-new my car still was. Thus, I was surprised that by the end of that Saturday, a rep by the name of Antonio calls me on my cell and explains that the used car I was interested in was sold, BUT that he would give me a great price for a brand spanking new 2015 Mazda 5 AND here's the kicker: he would give me $39,400 for my trade-in. Wow - he wasn't just going to match the $38,700 from other dealers, he was gonna go $700 higher without me even asking for it. While I got excited about the higher trade value, it also dawned on me that the savings was offset by having to buy a new car as opposed to buying a used one, which was the original plan. After talking it over with my wife, we decided the new car approach would be better in the long run because of a fresh new warranty, Mazda was offering incentives to clear 2015 inventory before those 2016s start arriving, and we really wanted to get the best value for our trade. With all those factors, I called Antonio back and told him we weren't available that Saturday late, but we could be there at his dealership 1st thing Sunday morning IF he was going to be good with his word on the quoted 2015 Mazda price AND the trade-in. He assured me over and over again, that we were all good as long as I was being upfront about the condition of my trade-in. In fact, he stated it twice on the call and I so I reiterated each time that my car was exactly in the condition that I said it was. That Sunday morning, we get prepped to leave the house, which was about an hour from the dealership and I called Antonio one more time to make sure we were on the same page. I stated the deal from my notes, going over both sets of numbers, and then he did his part again by stating a disclaimer that he would honor the trade value of $39,400 as long as I was being honest about the condition of the car. Feeling that we were crystal clear on both ends, we left the house at 10:45AM and arrived at the dealership, which is actually in Newark, at 11:30AM. We quickly walked through the crowd of salespeople, [non-permissible content removed], in the parking garage and stated over and over: "We are here to see Antonio". We eventually meet both Ehsan and Antonio, then proceed to test drive the Mazda 5. While we were on the test drive, we left our key with Ehsan along with our proof of insurance, so we figured they were checking out our car as we were driving around Newark. After we get back about 15 minutes later and are heading into the sales waiting area, we get approached by the Used Car Sales Manager (I did not catch his name). He walks straight up to us and then blurts out that there was a miscommunication with Acura. He begins to explain that Acura misquoted the price they were offering to buy our MDX from the dealership, thus, the best he can offer us for our trade now is $38,000. WTF! So, no one from the dealership told us our trade-in was inaccurate, but the circumstances were that due to this "miscommunication" they could not honor the price of $39,400. Talk about some shady, sleazy tactics!! Fortunately, I didn't put up for this BS. Called Tracy Mazda, worked with Nick Tan over the phone, drove to Tracy from Newark by 2:45, and left with my new Mazda5 at 4PM! SO AVOID FREMONT MAZDA!!!

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by usedbywho on 09/07/2015

I got my CX-5 here. I requested quotes from a lot of dealers and the price is the most competitive here. Antonio was the internet sales manager who took care of me along the process. He was very patient and helpful. He managed to get me the car from another dealer. The whole process was smooth and hassle-free. I highly recommend Antonio for anyone interested in a Mazda in the Bay Area.

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by monica39 on 11/04/2014

Worked with Young Chi to lease our new Mazda3 S Grand Touring and my husband and I are really happy with the service Young provided. He was knowledgeable, friendly and not pushy. I would suggest though that the dealership consider making some improvements, including updating the interior of the sales center and offering food and beverage to its clients. We were at the dealership for well over 5 hours the day we leased the car and were only offered water and coffee the entire time. While there was a vending machine on site, we think offering small snacks and soft drinks for free is a reasonable ask, considering the amount of money we were spending there.

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by cacniz on 05/20/2014

I am SO DISAPPOINTED with Fremont Mazda especially the Internet Sales Manager YAMA A. Actually YAMA does not deserve any starts. When I requested a quote online, Yama replied me immediately and continued pushing me to talk with him in person. This was totally fine since he is a salesperson but he kept asking me why I cannot go to the spot to talk with him RIGHT NOW in a very NOT courteous way. Then I made an appointment with him but had to cancel it due to my personal schedule conflicts. But he seems very eager to speak with me and pushed me to make another appointment which I did. It was a Sunday morning, I showed up on time and waited for over 20 minutes, the other salesperson, Dan, approached me and told me Yama was stuck in something and will be here shortly. Dan took me did the test drive and helped appraise the car I want to trade in. I left the dealership an hour later but YAMA A. NEVER SHOW UP!! I sent an email to Yama and told him I was there and waited for him on Sunday, he DIDN"T say a word about his absent but made another appointment with me, which is the following Monday night. Again, I was there on time and you know what, YAMA A. WAS STILL NOT THERE. Dan helped me again on the pricing but I guess he is very new so everything must go through his manager and I was seating for another hour without getting any price back. YAMA A. IS A VERY RUDE AND UNTRUSTWORTHY PERSON who was absent TWICE of the appointment he made with me without an apology, he even wrote me an email to remind me the Monday appointment. This is so ridiculous! I don't know what is wrong with this guy and this is his way to treat a customer? I was ready to buy the car on the night already but I will never go back to Fremont Mazda. There is some issue with their management too!!

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