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Fremont Ford Service Reviews

  • 39700 Balentine Dr
  • Newark, CA 94560 (map)
  • (510) 992-6149
  • Chat with Dealer
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Service Rating Review brakes appt By Cherilyna1981 on 12/21/14 02:25:45 PM PST
Recommend this dealer? Yes

Michael was awesome! Great customer service. I would much rather go to this Ford rather than the SL Marina Ford!
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Dealer Response

Thank you so much for your review! We really appreciate your business and are so happy that Michael could provide great service to you and your vehicle. We look forward to serving you again! Sincerely, Mike Pollom - Director of Operations

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Service Rating Ford truck F150 By Jamtel on 11/14/14 09:21:20 AM PST
Recommend this dealer? Yes

I brought my 2014 truck in for a recall notice and received friendly, professional service and attention by Michael Dickinson at Fremont Ford.
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Dealer Response

Jamtel, we are truly grateful for this awesome review! We are thrilled that Michael was able to take care of you. He is a great asset to our team and we appreciate him providing you with the service that you deserve. Thank you again and we look forward to the ... Read more

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Service Rating Car transmission and gas leak By pton on 11/07/14 06:53:13 AM PST
Recommend this dealer? Yes

I like how my advisor, Jon Hernandez, explained to me every details about my car 's problems and guided me through the process of maintaining the car's performance. His customer service was excellence. The service was fast too. My transmission was fixed in 2 days.
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Dealer Response

Thank you for the awesome feedback! You're right, Jon is an excellent service advisor and we appreciate all he does for us! We're very happy to hear that he was there to provide you with great service. We thank you again and be sure to like us on Facebook an... Read more

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Service Rating Fremont Ford is the best! By Elyse53 on 11/05/14 10:35:10 AM PST
Recommend this dealer? Yes

Working with Courtney & Mike was great. They treated me like a queen and were VERY sensitive to my time constraints & needs. They are awesome! I live in Saratoga and this is the only Ford dealership where I will have my car serviced.
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Dealer Response

Elyse, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Please keep us in mind for future needs and if you haven't a... Read more

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Service Rating 3rd Brake Light By macgoofy on 10/17/14 09:40:14 AM PDT
Recommend this dealer? Yes

Michael Ferrer handled my repair problem & concerns very well. He went out of his way (walking to car) to answer other questions I had about my car. He was friendly & helpful.
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Dealer Response

Thank you so much for this great review and star rating! I am pleased to hear that Michael was able to exceed your expectations and earn your business. We work very hard to provide each of our customers with knowledgeable and pressure-free service and it's go... Read more

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