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Fremont Ford Sales Reviews

  • 39700 Balentine Dr
  • Newark, CA 94560 (map)
  • (877) 531-1068
  • Chat with Dealer
Sales Rating:

Duplicate of customerdignty's experience!!!

Written by sabena on 08/06/08 12:00:00 AM PDT
Recommend this dealer? No Purchased a vehicle from this dealer? No

I should have read customerdignty's review before I went to Frmeont Mazda. My experience was exactly the same. Paulo the sales person offered me a certain price on a Mazda 3 Hatchback. This price was slightly better than that offered by another dealership and I decided to buy on the spot, since I was in a time crunch. A price was quoted and agreed upon. I even have a print out of this offer from them!!! Once, I went into Finance they changed the price and tacked on another $500 for the color that I wanted saying they had to do this since the color was the most in demand. I was unhappy but too far into the process and decided to go ahead with the deal - my biggest mistake!! The lady in Finance tried to get me to sign all the paper work without actually even looking at the car. I refused. The rest of the deal was signed, the money paid. I went there the next day to pick up the car. The car wasn't "ready" and I had to wait for 6 hours!!!!! After, 6 hours I was shown a car that was muddy, had mudprints all over the upholstery and had huge scratches on the paint on the hood!! Obviously I was not taking this car. They then said my options were only to either take this car or pay $200 more and go back to the original car... so now they wanted me to take the original car for $700 more!! what [violative content deleted]! When I brought this to Sales Manager Ron Edwards's attention, he said Paulo had never made any such deal in the first place. Luckily for me, I had a printout from Ron to prove what I was saying. He then started blaming Paulo saying Paulo had no authority to make this deal and that it had never been approved by him. The latest: Now after keeping me hanging for 1 week, they want me to pay them an extra $1,100 and take the original car. Can you believe these guys?????


Dealership Experience

How quickly did the dealer respond to your email inquiries? Not available While you were at the dealership, did you feel the dealership used your time well throughout the purchase process? Not available Did the dealer honor all commitments made? Not available

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