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Fremont Ford Sales Reviews

  • 39700 Balentine Dr
  • Newark, CA 94560 (map)
  • (510) 992-6149
  • Chat with Dealer
Sales Rating:

My painful experience at Fremont Ford

Written by customerdignty on 05/30/08 12:00:00 AM PDT
Recommend this dealer? No Purchased a vehicle from this dealer? No

I was looking to buy a nice BMW and spend a few hours browsing around cragslist.com posting when I found what appeared to be a good deal of a 2004 BMW offered by Fremont Ford. I called the dealer and spoke with Mr. Ronald Edward A.K.A ďSales Manager RonĒ . When I asked him for his best price for the vehicle he said that is was against company policies to negotiated prices over the phone and that I will have to go the Fremont Ford to discuss it in person. So I did. On Thursday, May 29 2008 at 5:00 pm, I paid a visit to Sales Manager Ron at Fremont Ford to look at the car and negotiate a deal. Sales Manager Ron introduced me to his assistance Mr. Azif, who showed me the car and took me for a test drive. Assuming that Mr. Azif was a sales person, I started talking about the price of the car and asked him what would be the best deal he could give me. Mr. Azif promptly explained that any price negotiation will have to be taken to Sales Manager Ron. After we finished the test drive, Mr. Azif took me back to the showroom where I was asked to fill a few forms. A few minutes after, Sales Manager Ron made his appearance and we started talking about the price of the car. I told Sales Manager Ron, that I was on a budget and my price range --out-of-the-door!!! was between 23 to 24K. He said he cannot go lower than the listed price of $24,988 and went on and on giving me his sales pitch to which I patiently listened to. Once he was done with his speech, I told Sales Manager Ron and Mr. Azif that there were other BMW listed in craigslist at very competitive prices and that I was motivated to buy a car on the spot if the price was right. Since he did not give me any discount, even though based on our phone conversation he insinuated he will give me a better price face to face, I told he and Mr. Azif, who was present during the whole negotiation, that Iíll be looking for other options and that if I made me mind Iíll give them a call tomorrow. We shook hands and I took off. So far everything was ok untilÖ. About 15 after leaving the Fremont Ford, I received a call from Mr. Azif (called id [violative content deleted]). Mr. Azif asked me what price I was willing to pay for the car. I carefully thought my answer from a few seconds to ensure I come up with a price that was something Iíll be willing to pay but not to low as to kill the deal, so I told him I will pay the listed price of 24,988 out-of-the-door and clarified to him that this price included taxes, fees, registration etc. I also told him that if he gave me that price, I would immediately do a U-Turn and go back to the dealership to pick up the car. He said he would have to discuss with Sales Manager Ron. In a matter of two minutes, I received another call.It was Mr. Azif. He said he spoke with Sales Manager Ron and that Sales Manager Ron agreed to the deal. So I went back to the dealer. 10 minutes later, I received yet another call from Mr. Azif asking me if I was going back to the dealer, I told them that I will be there in 15 min so I did. I arrived at the dealer and was received by Mr. Azif. He gave me some additional forms to be filled and told me that the car is been cleaned. I found interesting that Sales Manager Ron didnít approached me at all and that I was again been taken care by Mr. Azif. I ignored this and started filling out the forms. After that I waited for almost an hour watching a nice salt water fish tank in the middle of the room and looking how the fishes ate each other alive, a person who identified himself as Thomas told me that the financial manager left for the day and that the financial manager from the dealership next door will assist me with the process once he is finished with his current customers. After yet another long wait, the financial manager was ready to assist me. After all this time, Sales Manager Ron did not approach me and when passed in front of me, he seems trying to avoid any eye contact. For some reason, his behavior made me


Dealership Experience

How quickly did the dealer respond to your email inquiries? Not available While you were at the dealership, did you feel the dealership used your time well throughout the purchase process? Not available Did the dealer honor all commitments made? Not available

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