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Kastner Honda Service Reviews

  • 282 Soscol Ave
  • Napa, CA 94559 (map)
  • (707) 927-1620
  • Chat with Dealer
Service Rating:

Don't Recommend This Service Dept

Written by av8tor1 on 12/05/12 03:33:44 PM PST
Recommend this dealer? No

I own a Honda Pilot. Although I did not buy at this dealership I have had it serviced there on several occassions. I have been very unhappy with the level of service and never plan to use this dealership in the future. When you call they put you on permanent hold, which is never a good sign. I brought in the electronic key a while back to have the battery replaced. They striped the small screw when openning the key housing and the key had to be replaced. Since I was still under warranty there was no cost to me other than major inconvenience. I discovered later that the spare keys were not properly reprogramed when they gave me the new keys. When I went back to have the spare keys reprogramed I was told that would cost me $65 - even though their guy did not program them. They told me my warranty period is over and I'm out of luck. While they do admit they screw up, they do nothing to make it right. I'm never going back.

Dealership Experience

Were you satisfied with the quality of work performed on your vehicle? No Did the dealership complete the work within the timeframe promised? No Did the dealership provide you with an accurate quote of the work to be performed? No Do you feel the price paid for service(s) was fair and appropriate? No Did the dealer honor all commitments made? No

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