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BMW of Mountain View Sales Reviews

  • 150 E El Camino Real
  • Mountain View, CA 94040 (map)
  • (650) 490-4546
  • Chat with Dealer
Sales Rating:

Long wait for the car, but great experience once the car arrived

Written by riann97 on 02/25/14 08:24:41 PM PST
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes

Bought through Costco Auto (recommended). Within hours, was contacted by the Armen, the dealer Internet Sales manager. After I provided him with the exact options and color that I was looking for, he searched around and promptly sent me 3 cars that closely matched my request. One car turned out to be just about perfect, but was unfortunately located in a sister dealer in Las Vegas. Armen made sure that the car I wanted was transferred to MV as soon as possible. However, it did take 4 weeks to deliver the car between dealers (fault of LV dealer, not MV). The long wait was really the only thing negative in this experience. But once the car arrived, Armen was great in getting everything taken care of. The final price also was a few hundred less than what was originally agreed via the Costco program. So that made the wait worthwhile. During the purchase process I sat with the dealer resident "genius" and we went over everything I wanted to while waiting for financing. Financing was handled great with all my options fully explained. That made the decisions I needed to make very easy. Even after the sale, Armen contacted me via email a couple of times to make sure that everything was going great with my new BMW. He even helped me when the BMW Assist info somehow did not get into the system the first time. He responded right away and took care of that the same day. Definitely would recommend this dealer to others especially if going through Costco Auto. Have not experienced their Service dept. yet, but will soon.


Dealership Experience

How quickly did the dealer respond to your email inquiries? Not applicable While you were at the dealership, did you feel the dealership used your time well throughout the purchase process? Not applicable Did the dealer honor all commitments made? Yes

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