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Moss Bros. Volkswagen Sales Reviews

  • 27750 Eucalyptus Ave
  • Moreno Valley, CA 92555 (map)
  • Chat with Dealer
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Sales Rating Be ready for a painful experience Written by Calwolfie on 10/17/13 09:39:18 AM PDT
Recommend this dealer? No Purchased a vehicle from this dealer? Yes

I have used Edmonds before to negotiate a Internet purchase, and it has been relatively painless and at a good price. Apparently, Moss has figured out that more people are trying to avoid dealing with the walk up sales crew and has now made them all Internet sales reps. I thought I had negotiated a ...
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Dealer Response

Mr. Caslwolfie, It seems like you had a confusing experience at our Volkswagen Dealership and I would like to personally apologize. We try very hard to accommodate all our valued customers and it looks like we missed an opportunity with you. I would love to h... Read more

All Comments (1)
Sales Rating A well deserved positive review Written by xfitaddiction on 06/06/13 09:10:50 AM PDT
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes

Last month I recently purchased a 2013 Volkswagen Passat from Moss Brothers. Typically I dislike the entire car buy experience. However, my experience this time around was much different! I worked with a sales associate named Michael C. He was extremely professional, explained everything in detail...
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Sales Rating Bait and switch Written by Carbuff48 on 05/31/13 04:47:59 PM PDT
Recommend this dealer? No Purchased a vehicle from this dealer? No

We submitted a detailed quote request through edmunds and received back a quote. I followed up with an email to verify asking assurances they would not change the quote if we went in. When we went in they would not honor it and said all dealers do this. I will not deal with them again this is the 3 ...
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Dealer Response

Thank you for your feedback. I would like to get more details of your visit here. We strive to take care of every customer and this case we failed. For that, please accept my apology. Please call me at 951-485-4188. Amer Ali, General Manager, Moss Bros. Volksw... Read more

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Older Reviews (over 2 years old)

The following reviews are over two years old - their ratings are not used to calculate the dealer's current aggregated ratings.

Sales Rating Glad They Chased Me Away Written by dale49 on 10/14/12 07:49:53 AM PDT
Recommend this dealer? No Purchased a vehicle from this dealer? No

I had been stalking a Passat TDI SEL Premium for months, and finally decided it was time to buy it. I went to this dealer, which I had visited multiple times, in the hopes of getting te car I wanted. They didn't have one(they never do), but were sure they could locate it for me. I agreed to run my c...
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Dealer Response

we make every effort to arrange financing to suit our customers needs. in this case, we were unable to.

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