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South Bay Honda Sales Reviews

  • 920 Thompson St
  • Milpitas, CA 95035 (map)
  • (408) 540-6614
  • Chat with Dealer
Sales Rating:

Rude behavior after increasing the cost suddenly during the deal

Written by dude511 on 05/26/13 08:26:38 AM PDT
Recommend this dealer? No Purchased a vehicle from this dealer? No

While looking around for an Honda Accord, I got a really good deal from a dealer and was on my way to purchase it from there. I had contacted South Bay Honda before hand and they replied to my call when I was on the way to the dealer and offered to beat the offer by $1000. That got me tempted. When I reached there, they said the best they could beat it was by $400, which was fine with me. We decided on the final Out of door cost seemed very reasonable. I reconfirmed with the sales person multiple times to reconfirm that this included all the costs, including taxes and the DMV fees. After confirming this multiple times, I agreed to run a hard check on my credit and got an good APR as well. At this point, I cancelled the appointment with the other dealer. Everything seemed fine until they got the documents with the monthly payment. Something seemed off about the values and after calculating I realized that the amount was considerably higher than the agreed upon amount. I showed the salesperson my calculations after which he said there has been a mistake and that he would rectify the amount and be back. 5 minutes later, another guy took his place and tried to continue the conversation with the higher price as if nothing was happened. When I asked about how the price increased so much, he said that the price was between me and the original salesperson and he would not be able to give it for that price. The new price was going to be the final price. I'm not sure if they deliberately tried to cheat me or if it was a genuine mistake on part of the salesperson. In either cases, they were incredibly rude after that and I got a number of inconsistent explanations for this right from "The stock number was wrong entered into the system", "The salesperson is new" to "The manager misunderstood the deal". Even if it was a genuine mistake, there is a way of saying it rather than being downright rude. The sales manager was particularly rude. At the end of the day, I spent around 3 hours at the this dealership, had a hard credit check and a bitter rude experience. Later I realized, that in the meantime, the color of my choice got sold at the original dealer.


Dealership Experience

How quickly did the dealer respond to your email inquiries? Not applicable While you were at the dealership, did you feel the dealership used your time well throughout the purchase process? Not applicable Did the dealer honor all commitments made? Not applicable

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