Sales person does not return calls, kept customer waiting, no idea/knowledge about the car I was interested in, no respect to the customer, to the point I feel i was being "brushed off"... No wonder the dealership was empty. Not recommended at all!
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I managed car dealer for years and lately my best friend Stu needed a new BMW. Being I used to be in the car business I know how to shop for a new car.Nick Alexander BMW in LA saved Stu thousands of dollars compared to other BMW dealers. Not only did he save thousands his salesman Reza Delzendeh ...
We walked in with full intentions to lease 2 BMWs.
Negotiations took place for several hours.
Sales Associate was not finding the car we wanted.
Sales Manager was unwilling to allow the Sales Associate to find the exact car I was looking for outside the existent inventory on the lot, but dete...
So I brought my car to them, by tow, and asked them to fix it. That was the scope of work.
They said it was just the battery and they replaced it - ok, their call.
I leave the lot and bring it home (10 miles). Next day, within 10 miles, the red battery light turns on.
I call them back, the s...
This dealer has one of the most impressive repair facilities Ive seen, the mechanics are in fact master tench's and they do take pride in there work, Ive purchased 2 new BMW's from this dealership, the drive is an hour and 1/2 for me when I need service, I can always get a Saturday appointment, t...
The service department at this place is a complete joke. I took my car for new brakes. The brakes came out in worse condition. The noise was too unbearable and had to take the car back. I took the car back but I have a suspicion they didn't do anything because the brakes continued making noise un...
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