Friendly...Yes...but who's doing the work.Written by layner on 10/26/07 12:00:00 AM PDT Go back to Service reviews
Recommend this dealer? No
To begin with, I don't want to put down anyone who works hard. It's hard enough these days to make ends meet without a blotch on your record. And let me say that I am Not a mechanic by trade, but I do know my way around and under an automobile. You might say a backyard mechanic. The service department at Lodi Honda is certainly a Friendly group, they call you "buddy" and offer you coffee and donuts, and even a nice sitting area including a cabled big screen tv. But while I'm munching on breakfast goodies, and watching the Discovery Channel....Who's fixing my car? I had a couple of small defects on my new car right off the bat. No big....it's warranty work. Well, it was like pulling teeth to get them to fix said problems. For example: the driver door speaker was blown when I bought the car. The service people said, (get this) I had the bass turned up to loud. Well I took the car to an auto stereo shop, and they confirmed it was a blown speaker. Eventually Lodi Honda fixed it. Like I said, it really was no big deal except I don't like being treated like an idiot. They make me feel like I'm in one of those "dumb blond jokes".....And I'm a guy! And it's not that they did not do the work, or do the work correctly, it's just that they didn't seem to Want to do the work. Finally, the straw that broke the camel's back, was when I had to have a suspension strut replaced. Ok fine, they did it. I got the car home....by the way, it is a 2006 Honda S2000.....and as always, I inspected the work they did. It's a good thing I did. The mechanic failed to even start to thread the bottom bolt through the strut bracket. The bolt was just hanging there. Needless to say I was a little upset. I calmly called the dealership and they told me to bring it back. This time they did it right. Now believe me, I am by no means perfect, and I know everyone makes mistakes. That was not really the thing. The thing that bothered me most was their attitude. It was like.....What's the big deal? You see, I remember the days when you could go back into the shop area and watch the repair being done. Now you just watch tv and hope for the best. This incident was about a month ago, and I am due for a service next month. But I am going back to Lodi Honda. I think they might have learned a lesson from that situation. We'll see. Word of advice.....If you use Lodi Honda's service department, just be carefull and if you can, check whatever it is that they just worked on. Don't let their smiles and friendliness detour your concern's for the well being of your beloved vehicle. To be fair, I should also mention that a couple of times I played dumb and asked them if my car needed something in particular. They could have taken me for some pretty good amounts, but they were honest and said No, it does not need replacing. That was good, they were honest. And for that reason only, I am going to give them one more chance to get my business. Give them a try if you must, but ask a lot of questions, and stand firm. Good-luck.