Edit this listing

Porsche of Livermore Sales Reviews

  • 3100 Las Positas Rd
  • Livermore, CA 94551 (map)
  • (888) 587-5581
  • Chat with Dealer
Sales Rating:

Sales Service that was above and beyond

Written by mike760 on 03/28/13 02:02:39 PM PDT
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes

I believe that success in business and in life is not necessarily measured when everything goes right but rather when everything goes wrong and how a business and the associated individuals respond. In this regard, the response Kevin H., the Sales Manager at Porsche of Livermore and Terry E., Sales Representative, were exemplary when nearly everything went wrong with the delivery of our special order Porsche Cayenne. The details are not important. What is important is the level of effort and courtesy extended by Kevin to make things right. The mistake was at the factory and caused months of delivery delay. Nevertheless, Porsche of Livermore went above and beyond to accommodate our special needs until the car arrived. When it did arrive they were very fair on the pricing. Both my wife and I give Porsche of Livermore and specifically Kevin and Terry an A+ rating and recommend without reservation their dealership and service when considering the purchase of a Porsche. Mike M San Anselmo, CA


Dealership Experience

How quickly did the dealer respond to your email inquiries? Not applicable While you were at the dealership, did you feel the dealership used your time well throughout the purchase process? Not applicable Did the dealer honor all commitments made? Yes

Post a Comment or Update This Review

You must be signed in to post a comment or update this review.

Sign In
Comments
Sort By:

Mike, thank you for writing about your visit with us! At Porsche of Livermore we work hard to ensure each of our guests is 100% satisfied and impressed with our service. We are always looking for ways to go above and beyond even when things don't go according to plan. Please don't hesitate to contact us if there is anything else we can do for you. Kevin Hanschke - Sales Manager porschelivermore@gmail.com

  • By porscheofliver
  • on 03/29/2013
  • 11:03:44 AM PDT
  • (dealer response)
ADVERTISEMENT
ADVERTISEMENT
Have a question? We're here to help!
Chat*
Chat online with us
Email
Email us at help@edmunds.com
*Available daily 8AM-5PM Pacific
Phone*
Call us at 855-782-4711
SMS*
Text us at ED411