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Livermore Subaru Service Reviews

  • 3600 Las Positas Rd
  • Livermore, CA 94551 (map)
  • (888) 529-0038
  • Chat with Dealer
Service Rating:

Oil Leak and Alignment

Written by budley33 on 08/07/13 07:36:52 PM PDT
Recommend this dealer? Yes

I generally like this dealership very much, but I took my new 2013 Outback in for them to correct an oil leak and correct and alignment issue. They had the car for several days, and were good at follow up. But, after replacing a major component to fix the leak, and conducting a re-alignment, the leak is still there, and the alignment, per their report, still is not right. To be fair to them, this model Outback apparently has a rear suspension design issue which detracts from straight line stability, but I am hoping that a very tight alignment will make it acceptable.


Dealership Experience

Were you satisfied with the quality of work performed on your vehicle? No Did the dealership complete the work within the timeframe promised? No Did the dealership provide you with an accurate quote of the work to be performed? Yes Do you feel the price paid for service(s) was fair and appropriate? Yes Did the dealer honor all commitments made? No

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Thank you for taking the time to share your recent experience with us. We want each customer to be completely satisfied upon visiting our dealership and I apologize that you are still experiencing issues with your vehicle after receiving it from our service department. If there is anything that we can do in order to resolve this situation, please don't hesitate to contact me directly. Sincerely, Anthony Myrtakis Sales Manager anthony.myrtakis@gmail.com 888.540.0717

  • By livemoresubaru
  • on 08/15/2013
  • 04:25:13 PM PDT
  • (dealer response)
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