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Mercedes-Benz of Laguna Niguel Service Reviews

  • 1 Star Dr
  • Laguna Niguel, CA 92677 (map)
  • (888) 704-5228
  • Chat with Dealer
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Service Rating Outstanding Service! By USA33 on 03/12/14 10:47:16 AM PDT
Recommend this dealer? Yes

My husband brought his car here for service for the first time on the recommendation of a friend. We have been long time customers of Fletcher Jones, but after our experience here we will be moving our business to Laguna Niguel. Scott P. was our service manager and he was OUTSTANDING. After checking...
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Service Rating Love this dealership By davia100 on 02/15/14 11:50:48 PM PST
Recommend this dealer? Yes

THE MOST amazing dealership. I lost all faith in Mercedes when I went to Fletcher Jones and this dealership restored all of that. Specifically because of our service guy, John M. He is so kind and really cares about his customers. He is literally the reason we keep coming back and everyone should gi...
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Dealer Response

Hi davia100, Thank you so much for this great review about John M. and the rest of the Mercedes-Benz of Laguna Niguel team that helped you. Experiences like this is what we strive for, thank you and I sincerely hope you enjoy every mile in your Mercedes-Benz!... Read more

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Service Rating Service to die for By jdickson3 on 03/26/13 07:37:53 PM PDT
Recommend this dealer? No

Needless to say, I have a very low opinion of Mercedes Benz of Laguna Niguel--the service department in particular. I bought a 2012 E350 convertible from this dealership Feb. 2012. The car developed a rumble. I took it in for service. They balanced the front wheels. I took the car back for the same ...
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Service Rating MBLN has the best SERVICE DEPT! By miadawn on 02/24/13 01:09:01 PM PST
Recommend this dealer? Yes

I didn't purchase my vehicle from MBLN. The service department of the dealership I purchased my car from treated me poorly on a consistent basis. I took my business to Laguna Niguel and 5 years later I've never regretted it. They aren't the closest MB dealership, but because of the high level of cus...
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Dealer Response

Thank you for your extremely kind words. We really appreciate your business! Again, thank you for your kind words and I am happy to hear that you truely did have a 5-star experience. We here at Mercedes-Benz of Laguna Niguel appreciate your feedback and thank... Read more

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Service Rating I DO NOT RECOMMEND MERCEDES BENZ OF LAGUNA NIGUEL FOR ANY SERVICE OR SALE By pgodlewski on 08/26/12 09:08:43 PM PDT
Recommend this dealer? No

On August 11, 2012 I went to Mercedes Benz of Laguna Niguel (MBLN) to get my car washed and MBLN returned it DAMAGED – it’s a Maserati, which I purchased through their used vehicle sales. Part of the deal was “Star” membership allowing free car washes for as long as I owned the car. I’ve taken ...
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