Mercedes-Benz of Laguna Niguel Sales Reviews
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Mercedes-Benz of Laguna Niguel Sales Reviews

  • 1 Star Dr
  • Laguna Niguel, CA 92677 (map)
  • (888) 704-5228
  • Chat with Dealer
  • Awarded in 2015, 2016

Sales Reviews

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Sales Rating Great experience with Duke! Written by vanessa72 on 05/17/16 10:22:42 PM PDT
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes

As most of us I hate the whole car buying process but I have to say that Duke made the process very easy and pleasant. He didn't waste my time and was very professional....he came to the table with aggressive pricing and the deal was fast and pleasant. I will definitely buy a car here again in the...
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Dealer Response

Hi Vanessa, We know the car-buying process can be stressful, which is why we're so happy to hear that Duke made your visit a great one and helped get you into the car you deserve. Welcome to the Mercedes-Benz of Laguna Niguel family and we'll see you again s... Read more

All Comments (1)
Sales Rating Bernie Mendez is the Best!! Written by 88CRCM88 on 05/15/16 09:44:27 PM PDT
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes

I bought my first car and was a little nervous.... Bernie Mendez was super helpful and walked me through everything. It was such a good experience. He was so patient with me and he really took the time to make sure I was 100% happy. I absolutely love my car and refer Bernie to everyone I know.
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Dealer Response

Dear Valued Customer, We couldn't be more pleased to hear that Bernie went above and beyond to make sure your car-buying experience went smoothly. Congrats on your new car and should you ever have any questions, please don't hesitate to ask. Regards, John... Read more

All Comments (1)
Sales Rating BERNIE MADE IT A PLEASURE Written by Clarkcorp on 05/13/16 10:10:41 AM PDT
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes

I have been driving Mercedes cars since 1974. Two days ago I purchased a 2014 E350 for my wife from Bernie Mendez. I had tried several times over the past few years to by a vehicle form MBLN since they are only 3-4 miles from my house. They were always high and not too particular friendly. My ...
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Dealer Response

Dear Valued Customer, Bernie is a tremendous member of our team and we're proud to read that he did such a great job during your visit. We'll be sure to share your comments with him and the rest of our team. We hope you and your wife are enjoying your new v... Read more

All Comments (1)
Sales Rating Painless experience Written by jayg12345 on 05/12/16 03:01:33 PM PDT
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes

For the first time in my life, car buying was painless. The negotiation process was painless. The sales people (Hakan and Duke) were friendly and applied zero pressure, and the finance person was extremely organized, and again applied no pressure. They made the process a pleasant experience, som...
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Dealer Response

Hi Jay, Thanks for this 5-star review. We're so happy to hear that Hakan and Duke provided you with a stress-free experience and helped you get into a new car. Thanks for stopping by and we hope to see you again soon! Regards, John Herrera General Sale... Read more

All Comments (1)
Sales Rating Deceitful, Disrespectful, Bait and Switch Dealer Written by abdelzak on 05/11/16 01:51:47 PM PDT
Recommend this dealer? No Purchased a vehicle from this dealer? Yes

BUYERS BEWARE - DECEITFUL, DISRESPECTFUL, BAIT AND SWITCH DEALER - SOLD ME A CAR AS A COLLECTIBLE, TURNS OUT THE CAR WAS REPAINTED AND HAS TONS OF ISSUES. GARY CASEY MOST CONDESCENDING RUDE MANAGER I'VE EVER DEALT WITH. See the issues in the email I sent them within a week of driving the car home...
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