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Mercedes-Benz of Laguna Niguel Sales Reviews

  • 1 Star Dr
  • Laguna Niguel, CA 92677 (map)
  • (888) 704-5228
  • Chat with Dealer
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Sales Rating MBZ Laguna Niguel coast to coast Written by rkrill on 12/10/14 11:47:20 AM PST
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes

I want to thank Andy Towns for such incredible service. I have been a loyalty customer for many years and am in the process of getting my 4th car from them. Even though I now live in Florida, last night we put together another car deal from 3,000 miles away! This is my second transaction I've mad...
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Dealer Response

Hi rkrill, Congratulations on your new SLK250! We greatly appreciate your continued business and loyalty, especially considering your proximity to us. I'm so pleased to hear you'll now be representing MBLN up and down the FL coastline in your beautiful new ... Read more

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Sales Rating Hands down, The best car buying experience we have ever had! Written by RickKarlek on 12/10/14 11:29:45 AM PST
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes

Hands down, The best car buying experience we have ever had! My wife and I were in the market for a new car. We knew we wanted something safe and reliable for our family. With our new addition being 3 months old, one could only imagine the terror we thought we would experience when we got to the dea...
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Dealer Response

Hi Rick, Thank you for your feedback. Most car shoppers have similar reservations about going to car dealerships as you had, which is why we strive to deliver our Five Star Service at One Star Drive promise to each and every guest. As the Director of Market... Read more

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Sales Rating Excellent Service Written by tracyr2 on 12/01/14 09:09:07 PM PST
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes

I bought a Certified Pre Owned 2011 GL 450 from Mercedes-Benz of Laguna Niguel in April of 2014 and have been very happy with my purchase. When it was time for my first service, Christian Williams, my service advisor took great care of me. There was an item under warranty that needed repair and so...
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Dealer Response

Hi Tracy, Thank you for your business and for giving our service team the opportunity to address you concerns. It is always our goal to make sure that our guests are 100% satisfied with their experience, and I'm pleased to hear that Christian was able to ac... Read more

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Sales Rating Awesome Experience Written by Spy9 on 11/19/14 07:14:52 PM PST
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes

Awesome sales people - thank you very much to both Conrad Cave and Costa Spektor. My wife and I came in looking at the pre owned cars. Conrad greeted us and didn't force himself on us, when we had questions he was there for us and eventually we told him what we wanted and said we would come back fo...
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Dealer Response

Hi Spy9, Congratulations on your new cars! I'm so pleased to hear that you had a 5 star experience on both visits with us, and that it resulted in your getting the cars, deal, and loans you wanted. I hope you enjoy every mile in your new cars, and we look f... Read more

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Sales Rating !0 Star Service at One star Drive! Written by Big_Al_W on 11/15/14 02:01:29 PM PST
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes

I was in the market for a used car and i didn't want to lay out $10,000 for it. I looked into the Smart Electric Car and met Carson Helton a truly trustworthy friendly salesman (Believe it or not!) at Mercedes Benz of Laguna Niguel. He couldn't have been more helpful or more friendly. He really kn...
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Dealer Response

Hi Big_Al_W, Thank you for your feed back. Carson is not only an expert with our smart car brand, but also with structuring all the smart offers to save his customers the maximum amount of money. I'm glad that you found value in the service he provided and ... Read more

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