Bait and SwitchWritten by homer21 on 06/22/11 08:46:07 AM PDT Go back to Sales reviews
Recommend this dealer? No Purchased a vehicle from this dealer? No, Poor experience with dealer personnel
My wife and I went to the HB VW dealership because we were emailed a deal by Kelly on a 2011 Tiguan SE. However, the email did not state any information about a specific deadline for this deal, except the disclaimer at the bottom that states that all deals sent via email expire after 48 hours. Assuming this was the case, my wife and I headed to the dealership the following day after work. However, when we arrived, we were told that the deal was no longer valid, and Kelly attempted to propose another deal, it was nowhere near the emailed offer. When we asked to speak with the general sales manager, Louis Palos, he told us that deals had no timelines and that it was based on the inventory of that day and the offer he was willing to give at that moment. Also I was shocked by Louis attitude. He was extremely rude to my wife and I, with the attitude that he did not care whether or not we purchased the vehicle. He quickly told us no matter what, the deal would not be honored and said the words "I don't care."