New Century Volkswagen Sales Reviews - 507652476 Dealerships
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New Century Volkswagen Sales Reviews

  • 1220 S Brand Blvd
  • Glendale, CA 91204 (map)
  • (888) 431-4278
  • Chat with Dealer
Sales Rating:

Great car buying experience!

Written by emonique310 on 10/25/11 10:36:46 AM PDT Go back to Sales reviews
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes

I did extensive research to decide on a certified car for myself and settled on the 09 VW Tiguan AWD which turned out to be hard to find. I located one at New Century and called to arrange a test drive. I met with Hamlet in Sales. He answered all my questions and hustled to find answers to questions he could not answer. I received the Carfax to review and was not pressured one bit. I was alone that day and had just intended to test drive since they did not have my preferred color. But I really felt like they were offering a great deal. While I was there I was offered coffee and water and given time and space to think and make phone calls. I called another local dealer with the same vehicle in silver only to learn it had sold already. But I was still able to use thi information to leverage a discount on the car to match the other vehicle I had found. The sales manager was direct and up-front and very helpful. I test drove the car again to test the cruise control and to make sure it was the one. I also sat in the car for about an hour testing every button and feature to make sure this was the one. I decided that this was the car for me and let the dealer know I was ready to make a deal. They had already come down on price but they also agreed to have their authorized body shop repaint the passenger fender because of a TINY paint touch up done by the previous owner. I was handed off to Scott in Finance and he was SUPERB. He and I reviewed the sales contract, financing and all sorts of stuff. He did not rush me at all. I must have been in with him for over an hour, even having him fax the sales contract to my accountant for review. He was pleasant and friendly throughout the process. Scott arranged to have my new car delivered to me about 35 miles away after the paint repair was done which helped me to not have to fight LA traffic. The whole process was a pleasure. I would definitely recommend them and would deal with them again, although I plan to drive my new car for another ten years like the twelve years I spent in my Jetta. :-)

Dealership Experience

How quickly did the dealer respond to your email inquiries? Not applicable While you were at the dealership, did you feel the dealership used your time well throughout the purchase process? Yes Did the dealer honor all commitments made? Yes

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