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Acura of Fremont Sales Reviews

  • 5700 Cushing Pkwy
  • Fremont, CA 94538 (map)
  • (877) 962-2629
  • Chat with Dealer
Sales Rating:

Would not recommend this dealership

Written by sagi on 07/06/12 05:51:16 PM PDT
Recommend this dealer? No Purchased a vehicle from this dealer? No, Poor experience with dealer personnel

While shopping for a new RDX i contacted multiple dealerships online and actually visited the one who provided the best offer. I was able to negotiate a pretty good deal with Acura Los Gatos but unfortunately the car I wanted was not available in stock so I wanted to shop around in the meantime and see if I can get a comparable deal for a car that is in stock. I contacted Acura of Fremont online and got the slowest respond a day later. The response came from Carol Wong which told me that the car is in stock and that I can come by. I emailed Carol back and when didn't receive a reply I called her later that afternoon. I told her about the deal I got and she asked me to email her the details of the deal and my trade-in information. She promised me she will get back to me within a couple of hours. That never happened. I emailed her again and at 11PM at night got a response that she was busy and she will respond back to me the following day. I did get an email the following day saying - we cannot give you the deal that you want. good luck. really???? is this how a dealership do business today? or maybe it is how Carol does business - not sure but in any case really horrible experience. I couldn't believe that I needed to run after my dealer to get a car, seems like they weren't interested in selling. Kina weird. Wouldn't recommend doing business with them - there are much nicer dealerships in the area. and I always suggest you deal with the smaller ones - believe it or not seems like you can get better deals!!!

Dealership Experience

How quickly did the dealer respond to your email inquiries? Less than 1 day While you were at the dealership, did you feel the dealership used your time well throughout the purchase process? Not applicable Did the dealer honor all commitments made? Not applicable

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