Some of the worst customer care I've ever witnessed.Written by mharley on 01/16/11 07:30:28 PM PST Go back to Sales reviews
Recommend this dealer? No Purchased a vehicle from this dealer? Yes
I came in to purchase a new 2011 car, that I was promised was available to me and just needed to be rerouted for delivery. Put my deposit down, completed the financing, signed the contract and shook hands. I would expect to get the car in less than 2 weeks. The next day I received a call from the sales manager (Mike L.), saying that the car I purchased was in fact spoken for. I could, however, take a model with the same specs that's available for purchase in southern California - "but it would arrive to you WITH 400 MILES ON IT because we would have to DRIVE IT TO OUR DEALERSHIP." Huh? Same price. That would mean a brand-new used car. Or I could wait 3 months after ordering one. They tried to get me to buy other models on the lot as well. When I asked about shipping it to me I was told was out of the question, says the "manager" on the phone, since I got such a "good price" when I purchased. I'm of the belief that the dealer should handle their mistake, like the mistake of selling me a car that they had no right to. Never an apology from anyone involved at any time. A follow-up apology from the salesman I originally worked with (Dave D.) would have been nice - or at least a reply to the email I sent him saying that the deal he set up went sour. That afternoon I wrote an email to the GM of the dealership about this entire experience, but no reply after three days. Gross mistreatment of the consumer and utter lack of professionalism. Be advised - especially when a supposed sales manager starts calling you "bro."