Print | Edit this listing

Folsom Lake Kia Service Reviews

  • 12751 Folsom Blvd
  • Folsom, CA 95630 (map)
  • (916) 458-4716
  • Chat with Dealer
Sort By:
Service Rating Folsom Lake KIA By Novastar on 11/04/14 10:05:48 AM PST
Recommend this dealer? Yes

Folks are so friendly, accommodating and precise. Jeff in service made a suggestion which was very helpful. The waiting area has a gorgeous aquarium and all staff smile. A tough job, customer service, to always have a ready smile - and much appreciated.
Read the full review

Dealer Response

Novastar, thank you so much for taking the time to write such great feedback! Our primary focus is to provide each and every customer with friendly and helpful service, and I am extremely happy to hear that your experience with us was so positive. I'll be sure... Read more

All Comments (1)
Service Rating Deer vs Optima By pstern on 11/03/14 05:31:23 PM PST
Recommend this dealer? Yes

My wife's car was hit by a deer on a Friday night. We called Folsom Lake Kia late Saturday afternoon for a body shop recommendation. Kirsten took our call and said to bring the car in, the repairs would be handled on-site at FL Kia. Kirsten waited for us, beyond the end of her work day so she c...
Read the full review

Dealer Response

Thank you for taking the time to submit this amazing feedback. Kirsten and the entire team are very appreciative of your 5-star review. We look forward to work with you again. Donít forget to LIKE us on Facebook to take advantage of our exclusive online coupon... Read more

All Comments (1)
Service Rating Service Dept. By Terribletime on 07/06/14 12:20:41 PM PDT
Recommend this dealer? Yes

The way I was treated "EXCELLENT"!!! Jeff B. Is some one you should be proud to have on your team! Very helpful when asked an question.
Read the full review

Dealer Response

I would like to express our sincere gratitude for taking the time to write this marvelous review. Jeff is a valued member of our team and it's a delight to know that he has helped to proudly represent our dealership. Be sure to check our Facebook Offers tab fo... Read more

All Comments (1)
Service Rating BEST Service, Staff and Management TEAM! By OGGarcia on 06/12/14 11:42:06 AM PDT
Recommend this dealer? Yes

I like the fact that all staff and management deliver an outstanding personal customer service. The friendly staff and knowledgeable advisors make me feel welcome. The woks performed is always on time and done right!! A+
Read the full review

Dealer Response

Thank you for writing about your visit with us! I am happy to hear that our staff was able to provide you with the outstanding customer service we strive to deliver to each of our guests. . At Folsom Lake Kia, we are determined to deliver knowledgeable and per... Read more

All Comments (1)
Service Rating Great Customer Service! By kiasoulowner2 on 03/26/14 07:20:22 AM PDT
Recommend this dealer? Yes

Courtesy, treating customer with respect, keeping customer informed as work progresses.
Read the full review

Dealer Response

Thank you for the 5-star review! Best, Jon Peterson - General Manager

All Comments (1)
ADVERTISEMENT
ADVERTISEMENT
Have a question? We're here to help!
Chat*
Chat online with us
Email
Email us at help@edmunds.com
*Available daily 8AM-5PM Pacific
Phone*
Call us at 855-782-4711
SMS*
Text us at ED411