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Folsom Lake Kia Service Reviews

  • 12751 Folsom Blvd
  • Folsom, CA 95630 (map)
  • (866) 983-1250
  • Chat with Dealer
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Service Rating Service Dept. By Terribletime on 07/06/14 12:20:41 PM PDT
Recommend this dealer? Yes

The way I was treated "EXCELLENT"!!! Jeff B. Is some one you should be proud to have on your team! Very helpful when asked an question.
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Dealer Response

I would like to express our sincere gratitude for taking the time to write this marvelous review. Jeff is a valued member of our team and it's a delight to know that he has helped to proudly represent our dealership. Be sure to check our Facebook Offers tab fo... Read more

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Service Rating BEST Service, Staff and Management TEAM! By OGGarcia on 06/12/14 11:42:06 AM PDT
Recommend this dealer? Yes

I like the fact that all staff and management deliver an outstanding personal customer service. The friendly staff and knowledgeable advisors make me feel welcome. The woks performed is always on time and done right!! A+
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Dealer Response

Thank you for writing about your visit with us! I am happy to hear that our staff was able to provide you with the outstanding customer service we strive to deliver to each of our guests. . At Folsom Lake Kia, we are determined to deliver knowledgeable and per... Read more

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Service Rating Great Customer Service! By kiasoulowner2 on 03/26/14 07:20:22 AM PDT
Recommend this dealer? Yes

Courtesy, treating customer with respect, keeping customer informed as work progresses.
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Dealer Response

Thank you for the 5-star review! Best, Jon Peterson - General Manager

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Older Reviews (over 2 years old)

The following reviews are over two years old - their ratings are not used to calculate the dealer's current aggregated ratings.

Service Rating Kia - Folsom dealer service By kiaaed on 10/18/11 04:44:30 PM PDT
Recommend this dealer? No

Went for a oil change and was not disclosed service options. Oil changes vary but seem to take almost 2 hours. Service people and advisers are not attentive and seem preoccupied with personal stuff rather than Kia service and helping people. They don't appear to take issues and address concerns seri...
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