Folsom Lake Ford Service Reviews Dealerships
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Folsom Lake Ford Service Reviews

  • 12755 Folsom Blvd
  • Folsom, CA 95630 (map)
  • (916) 472-2541
  • Chat with Dealer
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Service Reviews

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Service Rating Easy Oil Change By Kent589 on 08/26/15 02:21:41 PM PDT
Recommend this dealer? Yes

I called and got a same-day apptmt for 'The Works.'. The Quick-Lane was ready for me when I arrived at the agreed-upon time. They got me out, including a recall steering reprogramming, in ninety minutes.
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Dealer Response

Thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Please keep us in mind for future needs and if you haven't already,... Read more

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Service Rating Second visit for regular Car Maintenance and Factory Updates By JeanineM on 07/28/15 02:51:34 PM PDT
Recommend this dealer? Yes

My second visit to Folsom Ford completely opposite of my first visit. This was an amazing visit. I was treated so well by Jaye Ford, he went out of his way to help me and listen to my concerns and took amazing care of me. I wasn't going to return again due to my first very bad experience with a sale...
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Dealer Response

Jeanine, thank you for writing about your visit with us! Jaye is an asset to Folsom Lake Ford and it is encouraging to hear that he impressed you by delivering outstanding customer service. Remember to check out our Facebook and Twitter pages for the special... Read more

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Service Rating Fiesta Service By TraciWac on 07/23/15 01:21:18 PM PDT
Recommend this dealer? Yes

I appreciated the fast, efficient service, and the fact that I was able to get a rental with no hassle. Jim was great!
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Dealer Response

TraciWac, thank you for taking the time to submit this amazing feedback. Our team takes pride in their fast and efficient customer service. We are very appreciative of your 5-star review. Donít forget to LIKE us on Facebook and FOLLOW us on Twitter to take adv... Read more

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Service Rating The go to guys By giants1959 on 07/10/15 10:25:45 AM PDT
Recommend this dealer? Yes

The quick attention to service. The thorough explanation of the results and what needs to be done next. As always, the cashiering staff is very nice and on the ball. The snacks were too tempting. The cookies were great. Nice touch.
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Dealer Response

Thank you for leaving us your wonderful review and star rating. We are pleased to hear that you were satisfied with the prompt and thorough service you received from us. If there is anything more that we can do please come back and see us again. Take care! Be... Read more

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Service Rating Experience By Nathaniel0213 on 07/03/15 08:16:42 AM PDT
Recommend this dealer? Yes

I made and appointment for 4:15 PM for an oil change and I was running behind due to traffic. The woman I spoke with on the phone was very polite and said I could still bring in my car even though I was running behind. The service representative that I had was awesome. He was very nice and explained...
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Dealer Response

Nathaniel, thank you for writing such a great review about our dealership! We appreciate the feedback and are pleased that your service experience was so positive. Please let us know if there's anything else we can do for you. Best, Jon Peterson, (916) 3... Read more

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