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Ford Fairfield Service Reviews

  • 3050 Auto Mall Ct
  • Fairfield, CA 94534 (map)
  • (707) 474-3212
  • Chat with Dealer
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Service Rating Sales OK, but Service is a rip-off By Mr_Happy on 09/27/14 09:32:49 AM PDT
Recommend this dealer? No

When I bought my car, the dealership screwed up my paperwork. OK, I can forgive that, mistakes happen. The first time I tried to use the service department, I was told they were open until 6pm. I get there at 5:30, and they said they were open until 6, but you had to get there by 5. That's strike ON...
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Dealer Response

On behalf of our entire team, I would like to apologize for your recent negative experience at our dealership. Our customers are our top priority, and I am sorry if we have failed to meet your needs on your last visit with us. Please contact me at your earlies... Read more

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Service Rating They treat my F350 like it was brand new By PTownScott on 05/28/14 07:46:00 PM PDT
Recommend this dealer? Yes

I can't tell you how much I appreciate the great service I get at Ford Fairfield! My F-350 is over 10 years old, but in mint condition. They have it running as good as it looks! I'll buy my new truck from these guys. You can be sure of that!
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Dealer Response

Scott, Appreciate you taking the time to review us. Hearing that we've helped you keep your F-350 in pristine condition is awesome to know. We hope that it will last you another 10 years. In the meantime, please consider returning to us for any automotive need... Read more

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Service Rating Great job to the sales and service depts! By Rickthegreat on 10/20/13 04:25:25 AM PDT
Recommend this dealer? Yes

Thanks to the whole team! I've bought 2 cars and couldn't be more happy. Just a word about Steve in service, awesome! I'd recommend this dealer to anyone and everyone I know. Thank you Rick Yamashita
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Dealer Response

Rick, Thank you for choosing Ford Fairfield for not one, but two vehicle purchases. Wed also like to extend our gratitude for your kind words about Steve. He is fantastic member of our services team and is consistently going above and beyond for his customers... Read more

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Service Rating Don't go there. By cappecan on 05/29/13 03:04:31 PM PDT
Recommend this dealer? No

This dealership has some problems in need of fixing. Their service department prices are through the roof, and don't like to really even work with you. I find the sales reps attitude's are monotone, and not eager to sell Ford or Lincoln vehicle whatsoever. They only care about commission. I will not...
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Dealer Response

I am sorry to hear that you were not satisfied with your visit to our store. We are always looking for ways to make sure our customers are satisfied with their experience and after so many years in business, we have found that car shoppers appreciate our floor... Read more

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Service Rating Great Service, Great Waiting Room By skyhawkv on 03/30/13 05:52:55 AM PDT
Recommend this dealer? Yes

I've had nothing be good luck with service at Fairfield Ford. After using two other dealerships to fix my Sync system unsuccessfully, Fairfield figured it out. Also, they have a great waiting room, free wifi and really nice drivers who will take you to where-ever you need to go. Tom H.
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Dealer Response

Tom, Thanks for the review. It's fantastic to know that we were able to outperform out competitors and resolve the problem with your Sync that no one else could. We hope we have earned your repeat business and we look forward to seeing you for your next visit.... Read more

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