Ford Fairfield Sales Reviews Dealerships
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Ford Fairfield Sales Reviews

  • 3050 Auto Mall Ct
  • Fairfield, CA 94534 (map)
  • (707) 474-3212
  • Chat with Dealer
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Sales Reviews

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Sales Rating THE ABSOLUTE WORST CUSTOMER SERVICE AND PRODUCT KNOWLEDGE Written by Iamanonymous on 03/08/15 10:45:13 AM PDT
Recommend this dealer? No Purchased a vehicle from this dealer? No

Most horrible experience I've ever had point blank. Not only was the sales associate Kirsten very rude, she lacked basic product knowledge that I would assume would have been taught at some sort of training. I was given more then one phone number to contact her and low and behold she was unreachable...
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Dealer Response

We are very sorry to hear about your experience with us. Your feedback regarding your visit will be taken into deep consideration so we can learn more about the areas in which we need to progress. We would appreciate the opportunity to hear more about your exp... Read more

All Comments (1)
Sales Rating Thank You Written by Dgrady18 on 09/13/14 10:46:53 AM PDT
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes

Ford has helped me get a used car even tho i have really bad credit, the salesman i had was Pedro without him i would of never got this car,i thank him every much am so happy that everybody at the dealership was friendly and nice the whole experience. after am done paying this car off i plan to go b...
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Dealer Response

We appreciate you for taking the time to write this review. It is wonderful to know that Pedro and our team were able to help you find the best vehicle that satisfies your needs. We are eager to see you on your next purchase. Do not forget to take advantage of... Read more

All Comments (1)
Sales Rating Poor Experience after buying new F-150 Written by mmcgowan1 on 09/02/14 01:40:13 PM PDT
Recommend this dealer? No Purchased a vehicle from this dealer? Yes

I purchased a brand new 2014 Ford F-150 FX4 and got a great deal. The experience was great in the beginning, but then it all started when I had to come back at 400 miles with a broken Navigation and Bluetooth. My audio module in the truck was bad so the service department at Ford Fairfield fixed it ...
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Dealer Response

We sincerely empathize with you for the issues you have experienced with your 2014 Ford F-150 and assure you we have been doing everything we can to help you with your problems. We repaired a sensor problem we found after another Ford dealership repaired your ... Read more

All Comments (1)
Sales Rating excellent experience Written by jaybot on 08/31/14 10:04:18 PM PDT
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes

I worked with two sales men Ron and Rusty. They were each knowledgeable in the part. They were friendly, professional and listened to my needs. I left a happy camper.
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Dealer Response

We appreciate the time it took for you to share your feedback with us. Ron and Rusty are great with people and focuses on the needs of every customer that enters our dealership. We make sure that all of our employees are knowledgeable, friendly and professiona... Read more

All Comments (1)
Sales Rating a very happy buyer Written by JCAldrich on 08/01/14 07:56:44 AM PDT
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes

The dealership website was very useful in the early part of my search for a car, and the way I was treated as a knowledgeable customer was refreshing. The entire process was efficient and friendly.
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