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Ford Fairfield Service Reviews

  • 3050 Auto Mall Ct
  • Fairfield, CA 94534 (map)
  • (888) 512-4007
  • Chat with Dealer
Service Rating:

Don't go there.

Written by cappecan on 05/29/13 03:04:31 PM PDT
Recommend this dealer? No

This dealership has some problems in need of fixing. Their service department prices are through the roof, and don't like to really even work with you. I find the sales reps attitude's are monotone, and not eager to sell Ford or Lincoln vehicle whatsoever. They only care about commission. I will not take my Ford vehicle here for service just for these reasons alone.


Dealership Experience

Were you satisfied with the quality of work performed on your vehicle? No Did the dealership complete the work within the timeframe promised? No Did the dealership provide you with an accurate quote of the work to be performed? Yes Do you feel the price paid for service(s) was fair and appropriate? No Did the dealer honor all commitments made? Not applicable

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I am sorry to hear that you were not satisfied with your visit to our store. We are always looking for ways to make sure our customers are satisfied with their experience and after so many years in business, we have found that car shoppers appreciate our floor staff’s low-pressure approach to car sales. With that said, we always welcome feedback from our customers, positive or negative, and yours is greatly appreciated. I welcome you to contact me if there’s anything we can do to retain your future business. Sincerely, Dustin Marazzito – General Manager dustinmarazzito@fordfairfield.com | (877) 399-5027

  • By fordfairfield
  • on 06/03/2013
  • 09:54:05 AM PDT
  • (dealer response)
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