Nissan of Elk Grove

First of all, I have to complain about these two guys ( Sang Chae and Davies Hidalgo) over at Finance and delivery Department. Neither of them introduced themselves to me when they started doing their part with me in the process. Sang came over to asked me if I am Guodong without saying who he is, he was standing about 10 ft away and talk to me from his left hand side, then he said to me to come over to do the finance paper work to his office, I said "Okay, who are you?". In the office he was trying to persuade me to buy the package of services, unfortunately he already gave me a very bad impression from the beginning, so I just want to have things done only as needed. Then we turned to delivery part, I figured out the Pro-4x didn't come with tow-hitch which is not make sense to me because every others trim has it, especially for this truck with luxury package on the options. I felt upset as a customer at that point, I wonder who wouldn't if this happens to you. Maria took me into the office talk to Davies Hidalgo, he was very straight forward to me he said, you already signed the contract, you did test drive and see the car, there is nothing we can do so he made me feel like okay, I am done to talk to this person, there is no point at all. Then Maria talked with me and really make me feel better, she said "let me talk to my general manager tomorrow see if he can do something like lower the price to let you add it on". So I drove the truck home and then I figured out I don't have remote and carpet for this truck, so I called Maria right away because in my experience to purchase a car, all of them come with carpet and and two keys with remote and the third key is for valet. Maria was very patient to help me check this information for this truck, she explained to me this truck really doesn't come with carpet but it comes with two remotes and she still tried to help me to have the carpet. Another lady, Natalie, called me the day after for purchase follow up, she was a very nice talker and great attitude to me but she didn't read the detail of the truck before speaking to me, she was like surely this truck only comes with one remote. I am thinking she should take a little more time to properly read the information on the truck before talking to me. So Maria is the person I really appreciate for her efforts to help me, your customer. There are few more person I have to thank you for their service that followed, they did a very good job and they really made me happy with their customer service especially as in the future, lucky me for me not need to deal with Sang and Davies any more unless my families want to buy another Nissan Emoji. Thanks Jimmy and Billy @ parts department, great service, there is another white guy (I don't know his name) called me over the phone and when he saw me two days later he remembered my name, it made me feel respected. Thanks also to Edgar Partida for his customer focus, his was great service, he shook hands with me and walked me to the rest area for waiting.