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Nissan of Elk Grove Sales Reviews

  • 8590 Laguna Grove Dr
  • Elk Grove, CA 95757 (map)
  • Chat with Dealer
Sales Rating:

Would not recommend

Written by rubyred1214 on 02/19/11 09:36:55 AM PST
Recommend this dealer? No Purchased a vehicle from this dealer? No

We purchased not one, but two Nissan Versas from this dealership. The reason we purchased the second was because our first experience was wonderful. Our salesman, Robbie Kwock, got us a good deal on the first Versa, and we thought, wow, we'll go back to him because he treated us so well. Our experience with the 2nd Versa, however, has left a very bad taste in our mouth. Before we even drove it off the salesroom floor, Mr. Kwock had problems starting it. Instead of getting us a different car, or at the very least recommending we take it immediately in for service, it appears he was more interested in closing the sale. As a result, in the month we've owned the car, the iKey has failed over a dozen times! Thankfully, however, the Service department is much better than sales, and Cruz Solorzano went out of her way to get the car fixed. In record time she and Fred Noda had it up and running, and we're finally back on the road. So the bad rating is not for Service, but for Sales. If you're going to buy a car here, make sure you ask a lot of questions, and that everything works as it should before you drive the vehicle off the lot. If it doesn't, don't buy it! Back out immediately! Oh, and by the way, it took forever to get this car! We were promised the car would be ready by 4:30 PM the next day, and we didn't leave the dealership until 7:30 PM! After spending hours working with the salesman and Finance the day before, the last thing we wanted to do was sit for hours again waiting for the car to be "detailed". But that is what happened ... the whole deal was a nightmare. We will NEVER buy another car from this dealership. NEVER!


Dealership Experience

How quickly did the dealer respond to your email inquiries? Not applicable While you were at the dealership, did you feel the dealership used your time well throughout the purchase process? No Did the dealer honor all commitments made? No

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RubyRed, We have read your review and appreciate your feedback. We are also glad to see you have given our service department an amazing review elsewhere. As for the sales department, we also believe in 100% customer service and satisfaction, especially since you are a repeat customer. If you would like to contact me personally on this matter, I would love to document this as to learn from these mistakes in the future. Regards, Amy Rothenberger- Client Relations Manager

  • By nissanelkgrove
  • on 02/25/2011
  • 11:46:28 AM PST
  • (dealer response)
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