Infiniti of Elk Grove Service Reviews Dealerships
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Infiniti of Elk Grove Service Reviews

  • 8586 Laguna Grove Dr
  • Elk Grove, CA 95757 (map)
  • (916) 512-6030
  • Chat with Dealer
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Service Reviews

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Service Rating Service at Infiniti of Elk Grove. By Tai_N on 09/12/14 10:52:08 AM PDT
Recommend this dealer? Yes

Rod was very helpful in giving me information on my car as I'd just bought it from a private party. Initially there was a bit of trouble with the car but Rod helped me get peace of mind by contacting Infiniti then establishing a record for my car so there wouldn't be any confusion in the future.
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Comments (1)
Service Rating Worst service experience ever By daves19 on 08/21/14 07:53:01 AM PDT
Recommend this dealer? No

Its unfortunate that every time I go to this dealership to service my vehicle, I have a horrible experience. On August 19th, I went to the dealership for my 10,000 mile service. I had a 10:30 appointment which I made specifically after the the morning rush to ensure that they would have time to wo...
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Service Rating Excellent service By MarilynRRG on 06/26/14 08:51:30 AM PDT
Recommend this dealer? Yes

When it was discovered that my vehicle required overnight service, service associate, Rod J., did not hesitate to accomodate me with a loaner vehicle.
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Dealer Response

Marilyn, thank you for leaving us your positive review. We are pleased to hear that you were satisfied with the loaner car we provided and the thorough service you received from us. Rod is a great asset and we appreciate him for giving you that comfort during ... Read more

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Service Rating Dirty again! By Kelly_Pzo on 06/23/14 11:20:31 PM PDT
Recommend this dealer? Yes

The service representative was very nice, professional and helpful in understanding my requests and providing me a loaner car since they would need my vehicle for more than one day. The mechanical portion of my service was done very well. The courtesy detailing of my vehicle (left grease inside my c...
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Dealer Response

Thank you so much for your review, Kelly! We know servicing your vehicle takes time out of your day and we strive to make every experience a pleasant one. We are extremely happy that you left satisfied and we do appreciate your business. We look forward to ser... Read more

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Service Rating Terrific Service Department and staff. By duffer69 on 04/18/14 12:56:58 PM PDT
Recommend this dealer? Yes

I have always had the best service for E.G.Infiniti. Professional and friendly staff who put the customer first. Great experiences over the almost 10 years I've had an Infiniti.
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Dealer Response

On behalf of Infiniti of Elk Grove, I would like to express our sincere gratitude both for your loyal business and for taking the time to write this marvelous review. It is a delight to know that we have always provided you the best service experience througho... Read more

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