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Infiniti of Elk Grove Service Reviews

  • 8586 Laguna Grove Dr
  • Elk Grove, CA 95757 (map)
  • (916) 512-6030
  • Chat with Dealer
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Service Rating Excellent service By MarilynRRG on 06/26/14 08:51:30 AM PDT
Recommend this dealer? Yes

When it was discovered that my vehicle required overnight service, service associate, Rod J., did not hesitate to accomodate me with a loaner vehicle.
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Dealer Response

Marilyn, thank you for leaving us your positive review. We are pleased to hear that you were satisfied with the loaner car we provided and the thorough service you received from us. Rod is a great asset and we appreciate him for giving you that comfort during ... Read more

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Service Rating Dirty again! By Kelly_Pzo on 06/23/14 11:20:31 PM PDT
Recommend this dealer? Yes

The service representative was very nice, professional and helpful in understanding my requests and providing me a loaner car since they would need my vehicle for more than one day. The mechanical portion of my service was done very well. The courtesy detailing of my vehicle (left grease inside my c...
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Dealer Response

Thank you so much for your review, Kelly! We know servicing your vehicle takes time out of your day and we strive to make every experience a pleasant one. We are extremely happy that you left satisfied and we do appreciate your business. We look forward to ser... Read more

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Service Rating Terrific Service Department and staff. By duffer69 on 04/18/14 12:56:58 PM PDT
Recommend this dealer? Yes

I have always had the best service for E.G.Infiniti. Professional and friendly staff who put the customer first. Great experiences over the almost 10 years I've had an Infiniti.
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Dealer Response

On behalf of Infiniti of Elk Grove, I would like to express our sincere gratitude both for your loyal business and for taking the time to write this marvelous review. It is a delight to know that we have always provided you the best service experience througho... Read more

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Service Rating Very good service. By ashot1 on 04/01/14 02:53:15 PM PDT
Recommend this dealer? Yes

Ashely was very professional and attentive with me. I intended just to change oil that day, and not only she was extremely fast and organized, she also took care of tires pressure, keys battery replacement and car wash inside and outside. I presume this can be a checklist for any employee, but she d...
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Dealer Response

Thank you for taking the time to write this great survey. It is wonderful to hear that our staff at Infiniti of Elk Grove was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you h... Read more

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Service Rating Great Infiniti Service Department By cusafr on 03/28/14 05:19:47 PM PDT
Recommend this dealer? Yes

Professional service. Never a worry about the correct parts for you car. This is a certified Infiniti dealership! Everyone is always friendly and helpful.
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Dealer Response

Thanks for this amazing feedback. It's wonderful to know that we've achieved our top goal for each of our customers here at Infiniti of Elk Grove - complete satisfaction! We look forward to seeing you again. Best, Scott Lance Service Manager slance@foranyauto.... Read more

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