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Elk Grove Ford Service Reviews

  • 9645 Auto Center Dr
  • Elk Grove, CA 95757 (map)
  • Chat with Dealer
Service Rating:

Horrible Service. Will waste your time!

Written by kell9 on 10/17/11 02:36:02 PM PDT
Recommend this dealer? No

I made an appointment for a grinding noise and upon arrival I tried to explain to the guy what was going on. He literally replied.... It is because the change in weather from hot to cold. I questioned him saying my car has been making this car since summer (hot weather) and that blaming it on a weather change is bogus. He pretended to look on the inside of my wheel wells and said the brakes look fine and I don't have a problem. I was so furious that this guy was not even willing to take a look at my car and was giving me the run around. I ended up taking it to Down Town Ford who I HIGHLY recommend and they found a transmission problem. Don't waste your time with Elk Grove Ford! They are Horrible!


Dealership Experience

Were you satisfied with the quality of work performed on your vehicle? No Did the dealership complete the work within the timeframe promised? No Did the dealership provide you with an accurate quote of the work to be performed? No Do you feel the price paid for service(s) was fair and appropriate? No Did the dealer honor all commitments made? No

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