Horrible Service. Will waste your time!Written by kell9 on 10/17/11 02:36:02 PM PDT Go back to Service reviews
Recommend this dealer? No
I made an appointment for a grinding noise and upon arrival I tried to explain to the guy what was going on. He literally replied.... It is because the change in weather from hot to cold. I questioned him saying my car has been making this car since summer (hot weather) and that blaming it on a weather change is bogus. He pretended to look on the inside of my wheel wells and said the brakes look fine and I don't have a problem. I was so furious that this guy was not even willing to take a look at my car and was giving me the run around. I ended up taking it to Down Town Ford who I HIGHLY recommend and they found a transmission problem. Don't waste your time with Elk Grove Ford! They are Horrible!