I used to be reluctant to change cars, mostly because of the car dealer experience hassle... until two days ago. A friend recommended me Longo Lexus and I decded to pay them a visit, even thought they are located 40 miles from where I live (Torrance). It was totally worh it. I dealt with the first sales representative that approached me (Felix Giles). He was very professional, knowledgeable and human. He gave me an excellent deal leasing a RX 350. I left Longo Lexus driving my new car after I spent 2.5 hours there, including car color and features selection (huge inventory), test drive, price dealing, financing and complete explanation by Felix of all of the car features (which are not few!). Longo also provides additional and very unusual customer care service as a standard. I'm very happy with the car and the deal I got. Yes, a car dealer makes a world of a difference. Thank you Longo, thank you Felix.
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