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Dublin Mazda Sales Reviews

  • 6363 Scarlett Ct
  • Dublin, CA 94568 (map)
  • (925) 732-4629
  • Chat with Dealer
Sales Rating:

Worst!

Written by robbyring on 01/23/13 03:44:53 PM PST
Recommend this dealer? No Purchased a vehicle from this dealer? No

I had a very bad experience with Salesperson Mike D. He was very rude to me and wasn't helpful, belittling me and my decisions as well as my negotiating tactics. I will not go back to this dealer. They tried to rip me off and then would not negotiate very well at all. They tried to sell me a car for $6,000 over their asking price. When I explained that the price they were presenting me was not synonymous with another listing they had (on the car), the salesman got angry, told me I was mistaken, but then later verified that I was actually accurate. I profusly hated working with Dublin Mazda. I also spoke with Reyes G., the Sales Manager at Ken Harvey's Dublin Mazda. He was polite at first but when I alerted him of his rude salesperson he tried to tell me that Mike D. was crusty sometimes but was simply using different "Sales tactics" and then insulted me by trying to play up pride telling me I was a walking millionaire, and that I was "beautiful," but failed to deal with the problem. I am a salesman and there are no Sales Tactics that involve bad customer service and rudeness. If I was the Sales Manager at any facility and a consumer reported a complaint to me regarding the treatment/ customer service they received from one of MY representatives, I would have a talk with that representative and rectify the situation per the customer's satisfaction. I had a terrible experience at Dublin, Mazda & I encourage everyone to avoid that place like the plague!!! Bottom line: Go to their competitor. I don't like Dublin Mazda one bit!!


Dealership Experience

How quickly did the dealer respond to your email inquiries? Not applicable While you were at the dealership, did you feel the dealership used your time well throughout the purchase process? Not applicable Did the dealer honor all commitments made? Not applicable

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I want you to know that your feedback is greatly appreciated. At Dublin Mazda, we continuously strive to improve as a business and reviews like yours help us learn more about the areas in which we need to develop. I would like to extend my sincerest apologies for the experience you had at our dealership. Delivering fantastic customer service is our top priority and I'm sorry that you left feeling disappointed. I would like to speak with you about this issue so I can better understand it. Please contact me at your earliest convenience. Dave Brown - GM 877-418-2035 dave@dublinmazda.com

  • By dublinmazda
  • on 01/24/2013
  • 10:14:38 AM PST
  • (dealer response)
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