Arrogant & rude customer treatmentWritten by nanonuke on 06/19/08 12:00:00 AM PDT Go back to Sales reviews
Recommend this dealer? No Purchased a vehicle from this dealer? No
I walk in to buy a car we had narrowed down to a Honda Civic Hybrid or a Honda Fit. The very mention of hybrid, the sales guys tells me with a very arrogant attitude don't bother to show up for another 3 months and then he says the markup is $5000 over MSRP and just don't even think of buying one if you were not planning on getting that much money. Then I ask about Honda fit to test drive which is a gasoline car, He then says I cannot test drive until I buy it and that car has $3000 markup over the MSRP and not a dime negotiable. I got so furious as I had just spoken to my colleague who also mentioned he would buy with me the same Civic Hybrid and we can go in together over the weekend. Being a Honda customer from before I just flatly told him on his face that I would rather buy an American Car any day than deal with this kind of rude and arrogant attitude and he responds saying you are welcome and you will receive the same treatment where ever you go as Honda is demand everywhere and there are plenty of people lined up to buy. I heard so much from other people about this but it was hard for me believe being an Honda owner but after going thru this personally, I have decided to clearly buy an American as was case with Toyota and most dealers in Bay Area.It looks like people have gone nuts over buying hybrids without doing any cost analysis and they are just filing the fat bellies of these arrogant people who treat their customers like dirt!!