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Dublin Cadillac Sales Reviews

  • 4200 John Monego Ct
  • Dublin, CA 94568 (map)
  • (888) 691-6440
  • Chat with Dealer
Sales Rating:

Terrible communication from one salesman.

Written by Gary_Guilleau on 09/12/13 01:54:42 PM PDT
Recommend this dealer? No Purchased a vehicle from this dealer? No

Ken T. handled my email inquiries. His emails were only borderline literate. But he wrote several times that a used Cadillac CTS in their stock had a particular feature I was looking for (fold-down split rear seat.) It took several explicit email inquiries to get an understandable answer from him, which was finally "yes." I live 190 miles away, and I passed up opportunities to buy my car closer to home because of his assurances about that feature. When I phoned him to schedule an appointment to see it, I asked one last time about that feature. His reply was, "Oh yeah, I know that's important to you. Let me go look at the car." (!!) His reply the next day was finally, no. Based on my experience, and the one described in a previous review, no one should even consider trying to do telephone or internet inquiries with this dealership.


Dealership Experience

How quickly did the dealer respond to your email inquiries? Not applicable While you were at the dealership, did you feel the dealership used your time well throughout the purchase process? Not applicable Did the dealer honor all commitments made? No

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