I received an immediate internet response with a dealer quote and a copy of the window exhibit showing the exact configuration of the Ford Fusion Hybrid I was looking for. They also gave me a fairly concrete range for the value of my trade-in. I did go through some of the usual song and dance regarding the value of my trade-in but it wasn't a deal breaker. I bought the car and drove it home that night. The salesman did an outstanding job of orienting me to the car's features.
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