Edit this listing

University Honda Sales Reviews

  • 4343 Chiles Rd
  • Davis, CA 95618 (map)
  • (888) 637-5768
  • Chat with Dealer
Sales Rating:

[non-permissible content removed] - 0 stars

Written by bekkoknapp on 02/15/14 04:48:49 PM PST
Recommend this dealer? No Purchased a vehicle from this dealer? Yes

Traded in 2005 Civic hybrid (with $105k, but it had a brand-new replacement hybrid battery) toward purchase of 2005 Benz C230, in July 2010. Unfortunately, I am not knowledgable about cars. Service manager said the Honda, which was running fine, had a 'severe fuel injection problem', lowered the trade-in value by $800 vs. what I had calculated before my visit (which admittedly may not have been accurate). I found out later a simple computer-based adjustment could be made to correct any imperfect air-fuel mixture, not even $100 repair. Then the finance manager pushed hard and sold me a 3-year service contract, $2000, which I agreed to when he promised it would be refunded if I didn't use it at all. He appeared to jot something in the huge yellow tiny print multipaged contract. I felt comfortable moving forward. The car has been great, with zero problems (Other than several minor structural items they neglected to mention, perhaps did not know about) I soon found a local foreign repair shop with whom I have dealt exclusively since then. Upon returning at the 3-year point in July 2013 with the contract in hand, the same finance manager feigned ignorance regarding the refunding of the service contract $2000, stated he never said that and it has never been their policy to offer a money-back policy on a 3 year service warranty. It turned out there was nothing in the contract about refunding an unused service warranty. I realized I had been had, I did not verify in writing the money-back issue before I signed. My bad. I have no recourse. Never again. Wish I could choose 0 stars.


Dealership Experience

How quickly did the dealer respond to your email inquiries? Not applicable While you were at the dealership, did you feel the dealership used your time well throughout the purchase process? Not applicable Did the dealer honor all commitments made? No

Post a Comment or Update This Review

You must be signed in to post a comment or update this review.

Sign In
ADVERTISEMENT
ADVERTISEMENT