Traded in 2005 Civic hybrid (with $105k, but it had a brand-new replacement hybrid battery) toward purchase of 2005 Benz C230, in July 2010. Unfortunately, I am not knowledgable about cars. Service manager said the Honda, which was running fine, had a 'severe fuel injection problem', lowered the trade-in value by $800 vs. what I had calculated before my visit (which admittedly may not have been accurate). I found out later a simple computer-based adjustment could be made to correct any imperfect air-fuel mixture, not even $100 repair. Then the finance manager pushed hard and sold me a 3-year service contract, $2000, which I agreed to when he promised it would be refunded if I didn't use it at all. He appeared to jot something in the huge yellow tiny print multipaged contract. I felt comfortable moving forward. The car has been great, with zero problems (Other than several minor structural items they neglected to mention, perhaps did not know about) I soon found a local foreign repair shop with whom I have dealt exclusively since then. Upon returning at the 3-year point in July 2013 with the contract in hand, the same finance manager feigned ignorance regarding the refunding of the service contract $2000, stated he never said that and it has never been their policy to offer a money-back policy on a 3 year service warranty. It turned out there was nothing in the contract about refunding an unused service warranty. I realized I had been had, I did not verify in writing the money-back issue before I signed. My bad. I have no recourse. Never again. Wish I could choose 0 stars.
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