Theodore Robins Ford Service Reviews Dealerships
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Theodore Robins Ford Service Reviews

  • 2060 Harbor Blvd
  • Costa Mesa, CA 92627 (map)
  • Chat with Dealer
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Service Reviews

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Service Rating Problem, Problem Found, Problem Fixed, Done! By Kaylo on 03/17/15 06:41:38 AM PDT
Recommend this dealer? Yes

My check engine light was on, they found out what it was, a leak in a valve that was under warranty, they fixed it.
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Dealer Response

Thank you Kaylo for this review, and for coming into see us. I'm happy we could be of service and make sure everything was squared away. If there is anything you need, please don't hesitate to let us know. Sincerely, Dave Robins, General Manager and Owner

All Comments (1)
Service Rating Routine Service check up By qtepato0tie on 02/09/15 09:30:58 AM PST
Recommend this dealer? Yes

service staff was engaging- Kelly was amazing. She checked the system and noticed that it was my first oil change and honored by first free oil change. I thought that was very outstanding customer service. When I picked up my car I half expected to hear a list of things that needed to be fixed or up...
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Dealer Response

Thank you for the kind words on behalf of Kelly! We're so glad that she could take care of you and make sure your visit with us was an outstanding one. That's what we strive to deliver to all of our customers, and we're happy this was the case for you. If ther... Read more

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Service Rating Great Service! By LRugg on 02/08/15 03:41:29 PM PST
Recommend this dealer? Yes

The team was extremely pleasant and helpful- they listened to my concerns. Chris was very friendly and helpful as well as communicated in a timely manner. I also appreciated the car service to get me back to work. The driver was super polite and friendly.
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Dealer Response

I want to thank you for taking the time to leave us with the 5 star review, and for the kind words on behalf of Chris. He's a great member of our team and we're glad to have him on it. We appreciate you coming into see us, and please let us know if there's any... Read more

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Service Rating Mustang By Xenawp on 02/08/15 10:30:47 AM PST
Recommend this dealer? Yes

Your remodeled facility (service entrance, service desk, and waiting area) was quite impressive. Access to staff is much improved. Getting the car washed was a plus.
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Dealer Response

Thank you for the 5 stars! We're so happy you enjoyed our new facilities, and are glad we were able to take great care of your Mustang. Thank you for coming into see us, and please let us know if there's anything else you need! Sincerely, Dave Robins, General ... Read more

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Service Rating theo robins service By heidi_k_1 on 12/20/14 07:02:50 AM PST
Recommend this dealer? Yes

love the remodel... the service department is now super clean and getting my car checked in took about 2 minutes instead of the usual 15minutes.
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Dealer Response

Heidi, thank you so much for taking the time to write this review. It helps us to know when we are doing well because it is what we strive to do on an everyday basis. I am very happy to hear that your overall experience with us has been pleasant. If you have a... Read more

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