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Lehmers Buick GMC Service Reviews

  • 1905 Market St
  • Concord, CA 94520 (map)
  • (888) 473-1782
  • Chat with Dealer
Service Rating:

I won't be servicing my Yukon Here-

Written by scorpgc on 11/18/09 12:00:00 AM PST
Recommend this dealer? No

Bubble-gum smacking kid answered the phone, this was after a 30-minute hold last weekend, and calling earlier this moring, waiting 1 1/2 hours for a call back...I finally called again. Service doesn't take appointments on Saturday? What's up with that? I've never had a dealership state this. Explained that I had a recall notice for the instrument cluster and it has been acting up for months, and needed a 50k mile service. Nope, won't do it. Manager gets on the phone. He didn't care. Took my name, but not model, phone number, nothing. Tells me to "get here early, like 7:30". I explain I have a commitment and cannot make it there until 8:30, Saturday. Big, heavy sigh...(I was bothering him I guess?). I then explain that I have a recall notice for the Yukon's instrument cluster and he says, "Well, THAT can't be done on Saturday. We only do light service, like oil changes. I can't guarantee anything." HUH? What's wrong with this picture? I have your product. You won't schedule an appointment? It's clear you don't want to talk with me. Tell you what, with all of the GMC centers closing, my next vehicle will not be a gas-guzzling GMC and it certainly won't be a vehicle from Lehmers. They could learn something from their neighbors down the road. Heck, they can learn from [another shop] who WILL be happy to service my Yukon. My advice? Don't bother with Lehmers. Strike 3-


Dealership Experience

Were you satisfied with the quality of work performed on your vehicle? Not available Did the dealership complete the work within the timeframe promised? Not available Did the dealership provide you with an accurate quote of the work to be performed? Not available Do you feel the price paid for service(s) was fair and appropriate? Not available Did the dealer honor all commitments made? Not available

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