bad bad badWritten by mboehm on 12/04/10 12:00:00 AM PST Go back to Sales reviews
Recommend this dealer? No Purchased a vehicle from this dealer? No, Vehicle was not available
The sales guys I dealt with Victor and Dave were great and I felt like I had the perfect car bought. I finally was able to negotiate a good number for the car and we agreed on what I thought was a good deal. I charged my down payment on my CC that night and they arranged for a trade for a different car from one of their other lots. The next day when I went to pickup my new car the following day after it was delivered from another dealership I arrived to a big surprise. HERE WAS THE BIG ISSUE.....the exterior/interior combo I had paid for didn't exist and was not produced by Hyundai whatsoever. The sales mgr told us he found us a 2011 Hyundai Sonata in white with grey cloth interior the previous night and "ordered it" but when we showed up at the dealership the next day it was a different car. Our sales guys were apologetic but not once did a manager or GM come to us and try to make us a deal. I told them to present us with another offer or something to make up for our time, disappointment, and stress and nothing ever happened. I could tell the sales guys were even frustrated that management would not let them help us. A very bad experience. In the end they refunded our credit card for the down payment and we walk away with no car. What a joke! My wife and I could not believe that they didn't bring anything to the table for us to discuss as another option. When I left the dealership I even told them my brother was looking at their Santa Fe suv so they lost out on his business too and they still didn't make anything happen for us.