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Concord Honda Sales Reviews

  • 1461 Concord Ave
  • Concord, CA 94520 (map)
  • (925) 344-5418
  • Chat with Dealer
Sales Rating:

Faulty Vehicle Quote

Written by mikeview on 11/01/13 11:09:49 AM PDT
Recommend this dealer? No Purchased a vehicle from this dealer? No

I requested a quote for a CR-V EX-L with all wheel drive. The quote that I received was in the ballpark with other quotes received and the dealership was nearby. I asked that the paper work be started before I arrived to save some time. When I arrived the nothing had been started and the salesperson suddently discovered that quote made was not for the vehicle that I specified, but for a less expensive model with front wheel drive. I am not sure this wasn't done on purpose to get me into the dealership, but the salesman now raised the quote by several thousand dollars. Honest mistake or bait-and-switch, it was no longer even a close comparable quote to other offers so I declined any further discussion.


Dealership Experience

How quickly did the dealer respond to your email inquiries? Not applicable While you were at the dealership, did you feel the dealership used your time well throughout the purchase process? Not applicable Did the dealer honor all commitments made? Not applicable

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mikeview, Thanks you for bringing this to our attention. We're very sorry you feel as though our service team attempted to take advantage of you. We take customer service very seriously and would never condone any sort of "bait & switch." We would like to speak to you directly to see if we can't get to the bottom of all this. Please contact Lisa Johnson at Lisa.Johnson@concordhonda.com or (925) 825-8000 ext. 1112 at your nearest convenience. Thank you.

  • By dlr_custserv
  • on 11/05/2013
  • 06:35:22 AM PST
  • (dealer response)
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