Avoid Avoid Avoid AvoidWritten by whfrat on 01/11/08 12:00:00 AM PST Go back to Sales reviews
Recommend this dealer? No Purchased a vehicle from this dealer? No
Dear Reader, The customer should know that the trade-in practice at this Lithia dealership is completely staged and speaks to the integrity level of any other dealings with this Lithia Dealership. The initial intent of the salesman is to note as many problems with your car as possible, "Oh how did that happen?" encouraging the customer to spill the beans and psychologically "de-value" the car in their own mind. "Did you get the 30,000, 45,000, 60,000, 75,000, 90,000 mile factory service performed on your car?" etc. etc. The act continues: Shortly after you will be asked to sit in a Lithia "office/booth" (on purpose) and the salesman will use the intercom for the "next available used car manager line 1" which cues one of the Lithia sales managers to pick up the phone. Then via year, model, and vin the sales manager learns much about your car via the net or sales programs. The whole purpose of this "conversation' is to manipulate the customer into de-valuing their own car. Next the Lithia sales manager will ask the salesman about items they KNOW your car does not have , like, "Does it have leather? sunroof? rear seat?" etc. and the salesman MUST reply in front of the customer, "no it does not have leather" again trying to get the consumer down on their own car, and accept less $$ for the trade in. Then Lithia will low ball you big time. It is all pre-planned manipulation. The worst part!? It is all legal. Avoid this Lithia dealership. Happy New Year
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